Telesales Representative

• Jun 2022 - Present

Floor Manager

• Mar 2021 - Dec 2021

To monitor and assist team members achieve their daily/weekly tasks Develop sales leads by managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting set targets, and promoting the organization Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s needs on service calls Keep data on files of existing clients and establish relationships with new clients Show less

Sales Account Executive

• Sep 2020 - Feb 2021

Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s needs on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s needs on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients

Senior Executive Quality Assurance

• Mar 2018 - Feb 2020

To monitor and assist team members achieve their daily/weekly tasks Monitor quality parameters for every single sale call Maintaining the desired level of quality of every stage of sales call Discuss quality parameters with team members and emphasize to follow the procedure accordingly Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s need on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Show less

Senior Quality Assurance Executive / CSR

• Jan 2017 - Feb 2018

Monitor quality parameters for every single sale call Maintaining the desired level of quality of every stage of sales call Discuss quality parameters with team members and emphasize to follow the procedure accordingly Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s need on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at the client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Show less

Customer Service Representative

• Aug 2014 - Jul 2016

Effectively manage large amounts of incoming calls and develop sales leads Placing orders and follow-ups with International clients over the phone, email & online communication tool Assist directly interrelated departments (installation/shipment) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Build sustainable relationships of trust through open and interactive communication Show less

Verifier & Customer support representative

• Sep 2013 - Aug 2014

Placing orders and follow-ups with International clients over the phone, email & online communication tools. Assist directly interrelated departments (production and dispatch) in the development of client orders and physical delivery at the client’s destination safely within time limits. Keep data on files of existing clients and establish relationships with new clients Placing orders and follow-ups with International clients over the phone, email & online communication tools. Assist directly interrelated departments (production and dispatch) in the development of client orders and physical delivery at the client’s destination safely within time limits. Keep data on files of existing clients and establish relationships with new clients

Business Development Manager / Supervisor

• Jan 2011 - Aug 2013

Making deals and follow-ups with International clients over the phone, email & online communication tool Develop sales leads by managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting desired targets, and promoting the organization Assist directly interrelated departments (graphics, production & shipping) in the development of client products and physical delivery at the client’s destination safely Maintain and establish relationships with new and existing clients Conduct weekly/monthly meeting with clients and team manager Achieve targets as assigned by the company by providing feedback, support & coaching to the sales team Show less