Khurram Pervaiz

Telesales Representative at Digital Elites
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Contact Information
us****@****om
(386) 825-5501
Location
Lahore District, Punjab, Pakistan, PK
Languages
  • English Full professional proficiency
  • Arabic Limited working proficiency
  • Urdu Native or bilingual proficiency
  • Punjabi Native or bilingual proficiency

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Credentials

  • Creating a Positive Customer Experience
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Customer Advocacy
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Customer Service Mastery: Delight Every Customer
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Service Innovation
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Teamwork Foundations
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • What to Do in the First 90 Days of Your New Job
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Winning Back a Lost Customer
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Working with Difficult People
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Excel: PivotTables for Beginners
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

    • United States
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Telesales Representative
      • Jun 2022 - Present

    • United Kingdom
    • Floor Manager
      • Mar 2021 - Dec 2021

      To monitor and assist team members achieve their daily/weekly tasks Develop sales leads by managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting set targets, and promoting the organization Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s needs on service calls Keep data on files of existing clients and establish relationships with new clients Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Sales Account Executive
      • Sep 2020 - Feb 2021

      Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s needs on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s needs on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients

    • Pakistan
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Executive Quality Assurance
      • Mar 2018 - Feb 2020

      To monitor and assist team members achieve their daily/weekly tasks Monitor quality parameters for every single sale call Maintaining the desired level of quality of every stage of sales call Discuss quality parameters with team members and emphasize to follow the procedure accordingly Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s need on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Quality Assurance Executive / CSR
      • Jan 2017 - Feb 2018

      Monitor quality parameters for every single sale call Maintaining the desired level of quality of every stage of sales call Discuss quality parameters with team members and emphasize to follow the procedure accordingly Placing orders and follow-ups with International clients over the phone, email & online communication tool Develop sales leads while asking customer’s need on service calls Assist directly interrelated departments (installation) in the development of client orders and physical delivery at the client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Show less

  • trg | tech
    • Raiwind road, Lahore
    • Customer Service Representative
      • Aug 2014 - Jul 2016

      Effectively manage large amounts of incoming calls and develop sales leads Placing orders and follow-ups with International clients over the phone, email & online communication tool Assist directly interrelated departments (installation/shipment) in the development of client orders and physical delivery at client’s destination safely within time limits Keep data on files of existing clients and establish relationships with new clients Build sustainable relationships of trust through open and interactive communication Show less

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Verifier & Customer support representative
      • Sep 2013 - Aug 2014

      Placing orders and follow-ups with International clients over the phone, email & online communication tools. Assist directly interrelated departments (production and dispatch) in the development of client orders and physical delivery at the client’s destination safely within time limits. Keep data on files of existing clients and establish relationships with new clients Placing orders and follow-ups with International clients over the phone, email & online communication tools. Assist directly interrelated departments (production and dispatch) in the development of client orders and physical delivery at the client’s destination safely within time limits. Keep data on files of existing clients and establish relationships with new clients

    • Software Development
    • 1 - 100 Employee
    • Business Development Manager / Supervisor
      • Jan 2011 - Aug 2013

      Making deals and follow-ups with International clients over the phone, email & online communication tool Develop sales leads by managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting desired targets, and promoting the organization Assist directly interrelated departments (graphics, production & shipping) in the development of client products and physical delivery at the client’s destination safely Maintain and establish relationships with new and existing clients Conduct weekly/monthly meeting with clients and team manager Achieve targets as assigned by the company by providing feedback, support & coaching to the sales team Show less

Education

  • St. Joseph High School
    Matric, Science
    1997 - 1998
  • Pak Poly Technic Institute of management and computer sciences
    Associate's degree, Equal to F.Sc
    1998 - 2002
  • MASTER OF EDUCATION INSTITUTE(MED)
    Bachelor of Business Administration - BBA, B+
    2006 -
  • St. Joseph High School
    Matriculations, Computer and Information Sciences, General
    1996 - 1998

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