Experience

Dream Moments Event Design Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Director

  • Dec 2021 - Present

• Director

  • Aug 2018 - Present


The Virtual Forge
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Project Manager

  • Apr 2018 - Aug 2018


NFU Mutual

• United Kingdom
• Insurance
• 700 & Above Employee

• IT Team Leader (AIA & 3r Software Team)

  • Jan 2013 - Oct 2017

  Lead, influence, evaluate, implement & manage appropriate NFUM Group IT objectives, activities and resources in line with NFUM Group IT Key Performance Indicators, Service Level Agreements and processes while promoting continuous improvement and fit for purpose IT systems and services. Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential. Lead, facilitate, advise and support staff using appropriate IT expertise in order to verify and validate technical solutions and IT deliverables in line with IT quality standards and good practice. Lead, influence and facilitate relevant two way communications to ensure that information is delivered in an effective, appropriate and timely manner, to promote holistic, quality understanding and collaborative work; as well as ensuring that stakeholders are engaged.Establish, implement, monitor, challenge and communicate Group IT and Corporate Processes as appropriate, to ensure consistency and regulatory compliance and promote proactive and continuous improvement.Manage resources effectively to ensure that resources have the required skills, utilisation is maximised, understood and aligned to plan(s), budget and to timeframes.Plan, review, implement and evaluate activities within area of responsibility in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes, SLAs, KPIs and/or objectives.Identify, manage, challenge, report and evaluate risks, trends and issues in Group IT to facilitate solutions, promote innovation and continuous improvement in line with Group Risk Strategy frameworks.Establish and maintain relationships with internal stakeholders and outsourced service providers to ensure the efficient and effective delivery of Group IT and Team’s activities. Show less

• IT Workstream Leader

  • Oct 2014 - Apr 2015

  IT Workstream Leader - At Retirements Project.Coordination, planning and delivery of all back office IT system changes for the 2015 government changes for pension tax rules.

• AIA Graphtalk Developer

  • Jun 2007 - Jan 2013

  IT Project and Release Coordination- Coordination and management of IT releases on various projects.- Oversee the integration and flow of development, unit testing, deployment, and support of IT releases.- Allocation of work to members of the AIA Development team, both in the UK and offshore CSC Bulgarian development Team. - Ensure work was completed to a high standard and built and delivered to meet project deadlines.- Support the development, system test, UAT and release management team during the development lifecycle.- Ensuring Quality builds are created and documented to standards- Updates provided to the project and necessary groups highlighting any risks and Issues.Developing, enhancing and supporting applications :- Undertaking all aspects of coding (Grapktalk / SQL) in a thorough and disciplined manner.- Planning, owning and controlling pieces of work and supporting existing systems.- Designing and completing tests to maximise confidence in delivery.- Supporting the system and user acceptance testing processes.- Investigation and diagnosis of production system incidents and changes.Providing excellent customer service :- Ensuring that IT changes were delivered to agreed service levels. - Building effective relationships with the business and understand their business processes and priorities. - Working directly with stakeholders to maintain and improve processes and relationships.Delivering quality systems and continuous improvement : - Undertaking constructive QA of team member’s work and ensuring that team standards are followed. - Controlling delivery of software changes following agreed procedures. - Contributing to the review and improvement of internal processes and methods. - Production of documentation to support software deliverables. Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Branch Manager

  • Oct 2005 - Nov 2006

  Business management: cost control, profits, growth, account management, employee development, and administrative skills. Sales: increasing revenue by generating more sales. - Increased revenue from £460 to £520 a car on a 180 car fleet for the month of September 2006. Customer service: taking reservations, handling customer enquiries, problem solving. - Increased Enterprise Service Quality Index (ESQI) from 61% to above corporate average of 82%. Fleet Logistics: handling repairs, and managing the number and type of cars in the fleet. - Awarded fleet growth award for 2005, increasing growth from 115 to 180 cars. People Management: providing leadership, training, mentoring, staff appraisals, monthly reviews and overall performance monitoring. - Trained and mentored three graduate trainees to management assistant level. Show less