Experience

Ark Technology Consultants

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Specialist

  • May 2023 - Present

  Ark Technology Consultants sent to (Oceanside School District) to complete the contract. - Provide desktop support in a school district, troubleshooting equipment problems and respond to trouble tickets. - Provide technical support for desktops, laptops, printers, scanners and other related peripherals, both in-person and remotely, ensuring optimal performance and minimal downtime. - Proficient in image and configuration of workstations, ensuring optimal performance and compatibility with company systems and software applications. - Work with Chromebooks and other technical equipment, ensure proper setup and functionality. - Responsible to manage multiple tasks and prioritize effectively. - Travel daily to other schools within the district to provide technical support as needed. - Diagnose hardware and software issues, and resolve them in a timely and efficient manner. - Familiarity with operating systems such as Windows and macOS, as well as Google Workspace. applications - Maintain and update inventory records for technical equipment and supplies. Show less



Phaxis

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• IT Support Specialist

  • Sep 2022 - Oct 2022

  Phaxis sent to (Sam Ash) to complete the contract - Image/configure workstations. - Software Troubleshooting. - Remote Support. - Support Office 365. - Customer Service Support over the phone. - Microsoft Office (Excel, Word, Outlook, Teams). - Track the pending work using a company ticketing system. - Installation and management of software (updates, tools, etc.) - Network/local Printer, scanners, and other peripheral installation, configuration, and troubleshooting. - Desktop support fixing Microsoft Office Suite (focusing on Outlook, Word, Excel, and PowerPoint). - Install new workstations (desktops, laptops, tablets) and related hardware/software. - Hardware/software support services to the onsite client including break/fix. - Diagnose printer and other peripheral device failures and implement repair solutions. Show less



ESP Global Services

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Airport IT Engineer

  • May 2022 - Sep 2022

  - Carry out regular routine, corrective and preventative maintenance on the range of passenger processing equipment within the airport. - Engage with IT peers and teams from other sites to ensure adherence to standard processes. - Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAS. - Troubleshoot and resolve basic airline host and connectivity issues. - Maintain a high level of communication at all times with both colleagues and senior members of staff. - Provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required. - Escalate issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner, to ensure that customer SLAs can still, be met. - Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly. - Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk. - Configure and escalate complex, networked, and site-specific issues within the on- the site team and 3rd party providers. - Troubleshoot complex hardware and software problems and create innovatively solutions. - Diagnose and resolve problems across Windows, Mac, iOS, and Android. - Ensure proper documentation and use of the ticketing system. - Assume complete ownership of customer issues until resolved. Show less



Merge IT, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Apr 2022 - Apr 2022

  Merge IT sent to (Credit Suisse) to complete contract. - Install new workstations (desktops) and related hardware/software. - Hardware/software support services to the onsite client including break/fix. - Decommission desktop, Thin clients, printers, Peripherals, and switches. - Document, reorder and troubleshoot malfunctioning video cards, CPU, and further internal processing components. - Discard and finalize the optimal placement of new and per basis devices. Merge IT sent to (Credit Suisse) to complete contract. - Install new workstations (desktops) and related hardware/software. - Hardware/software support services to the onsite client including break/fix. - Decommission desktop, Thin clients, printers, Peripherals, and switches. - Document, reorder and troubleshoot malfunctioning video cards, CPU, and further internal processing components. - Discard and finalize the optimal placement of new and per basis devices.



Handicrafts Club INC

• New York, United States

• IT Support Technician

  • Jul 2021 - Mar 2022

  - Build and install PCs, wireless networks and peripheral devices (such as printers, scanners, mobile/ smart phones) related to desktop infrastructure, in accordance with department standards. - Provides advice and guidance to colleagues regarding incidents. - Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. - Identify, log and resolve technical problems with software applications or network systems. - Identify potential changes and system improvements to present to senior team leaders for consideration and implementation. - Ensure that work is carried out within agreed service levels and in accordance with department guidelines. - Create, maintain, and distribute reports of progress to senior leadership. - Maintain client databases with up to date solutions and clear record of activities. - Explain and document technical issues in a clear way to clients. Show less



Merge IT, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • May 2021 - Jun 2021

  Merge IT sent to (The Walt Disney Company) to complete contract. - Dismantled over 1000 assets including Studio Production Equipment, Servers, Network Arrays, Workstations, Drawing Digitizers, Printers and others peripherals. - Followed procedural instruction-set for secure wipe-off of critical production data from Servers and Workstations, backed up necessary data for secure relocation as needed. - Executed Server racking and stacking protocol to ensure zero damage. - Performed Computer Break and Fix in order to isolate specific production-oriented hardware and followed up proper stacking and shipping off. - Sorted and staged all available equipment maintaining proper safety to designated areas according to shipping and disposition. Show less



Guidance Metro Realty (917) 742-6635

• New York, United States

• IT Support Technician

  • Aug 2020 - May 2021

  - Handling of Managed Solutions from different providers. - Computer Hardware. - Software Troubleshooting. - Network/local Printer, scanners, and other peripheral installation, configuration, and troubleshooting. - Support Office 365. - Desktop support fixing Microsoft Office Suite (focusing on Outlook, Word, Excel, and PowerPoint). - Installation and management of software (updates, tools, etc.). - Customer Service Support over the phone. - Remote Support. - Networking/troubleshooting. Show less



Self-employed

• Hicksville, New York, United States

• IT Support Technician

  • Jan 2017 - Jul 2020

  I worked as an IT Support Technician. I did Project based work as a self-employed. - Image/configure workstations. - Install new workstations (desktops, laptops, tablets) and related hardware/software. - Hardware/software support services to the onsite client including break/fix. - Implement virus detection and eradication procedures. - Modify and customize software programs. - Diagnose end-user system failures and implement repair solutions. - Diagnose printer and other peripheral device failures and implement repair solutions. - Troubleshoot network devices in order to ensure connectivity from the PC to the Network. - Provide hardware/software support services to the onsite client including break/fix. - Implement virus detection and eradication procedures. Show less