Experience

Rasma Legal

• United Arab Emirates
• Legal Services
• 1 - 100 Employee

• Executive Assistant

  • Nov 2021 - Present



Arabian Automobiles Co. LLC

• United Arab Emirates
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Executive Secretary

  • Apr 2013 - Jun 2020

  Managing the calendars and organizing internal/ external meetings and booking of meeting rooms. Acting as the point of contact between the executives and internal/ external colleagues. Handling emails as per the direction of the managers. Making travel arrangements (hotel & flight bookings) and arranging visa applications both business and personal. Taking dictation and minutes and writing them up subsequently. Preparing/ editing Corporate Contracts as per the direction of managers/ as per the approval of the Legal Department. Arranging renewal of tenancy contract of the manager. Arranging bank, mobile, DEWA payments of the manager. Preparing IOCs, memos, warning letters. Producing monthly reports and presentations. Maintaining the current filing and database system. Handling the attendance for the department in the system (eTAS). Maintains the stationeries/ pantry items. iProcurement responsibilities (getting quotes from the vendors, raising purchase requisition, raising purchase orders, generating receipts in the system). Raising IMS (Incident Management System) for any GIT-related issues. Raising SRF (Special Resource Function) (for replacements/ new positions) in the department. Experienced to relieve the CEO Secretary, Director of Sales, and General Manager. Call Center Support - CRM (handled inbound/ outbound calls), handled monthly survey calls, and achieving the targets. Handled Survey Monkey - creating questionnaires as per the Department and extracting reports/ preparing the presentations. Show less



Mercure Gold Hotel - Al Mina road Dubai

• United Arab Emirates

• Human Resources Officer | Executive Secretary

  • Dec 2010 - Apr 2013

  Managed the General Manager and HR Manager's calendar. Taking minutes of the meeting. Prepared presentations for the employees' notice board/ digital screen. Arranged for interviews. Prepared employment contracts. Conducted orientation for all new team members and prepared a welcome pack. Arranged the staff accommodation and transportation. Handled/ assigned the employees' locker room. Opened file for bank accounts for new employees. Arranged Medical Insurance for all employees and coordinating with the Insurance Company for employee’s insurance claims. Performed employee records update in the system (leaves, transfers, promotions, etc.) Maintained employee records by filing documents (joining forms, disciplinary letters, approval notes, etc.) Maintained digital employee records on shared drives (photo, passport & visa copies, etc.) Processed employee self-service requests (bank letters, NOCs, salary advances, certificates) Administered employee off-boarding (visa cancellation, EOSB payments, experience certificates, etc.) Managed monthly attendance and leave balance records. Maintained individual training records. Assisted the HR Manager with employees activities. Show less



Centro Barsha - By Rotana

• United Arab Emirates

• Human Resource Secretary

  • Aug 2009 - Jun 2010

  Managed the HR Manager's calendar. Prepared presentations for employees' digital screens. Arranged interviews. Prepared employment contracts. Prepared a welcome pack. Handled/ assigned the employees' locker room. Opened file for bank accounts for new employees. Arranged Medical Insurance for all employees and coordinating with the Insurance Company for employee’s insurance claims. Performed employee records update in the system (leaves, transfers, promotions, etc.) Maintained employee records by filing documents (joining forms, disciplinary letters, approval notes, etc.) Maintained digital employee records on shared drives (photo, passport & visa copies, etc.) Processed employee self-service requests (bank letters, NOCs, salary advances, certificates) Administered employee off-boarding (visa cancellation, EOSB payments, experience certificates, etc.) Assisted the HR Manager with employees activities. Show less



Media Rotana Hotel

• United Arab Emirates

• Front Office Secretary

  • Jun 2008 - Jun 2009

  Handled manager's diary. Took minutes of the meeting. Prepared welcome letters for guests. Maintained all files for the department. Managed stationeries stock. Handled attendance for the team. Prepared reports for the manager. Handled manager's diary. Took minutes of the meeting. Prepared welcome letters for guests. Maintained all files for the department. Managed stationeries stock. Handled attendance for the team. Prepared reports for the manager.



Hotels

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Reservation Agent

  • Nov 2006 - May 2008

  Handled guest room bookings made from all Global Distribution Systems. Inputting all bookings to the hotel system and all the pertinent information. Handled inquiries, complaints, and requests regarding reservations. Organized visa requests for hotel guests. Maintained all required correspondences for all the bookings. Prepared the next day's arrivals. Handled group bookings. Scored 100% in Mystery Shopping. Handled guest room bookings made from all Global Distribution Systems. Inputting all bookings to the hotel system and all the pertinent information. Handled inquiries, complaints, and requests regarding reservations. Organized visa requests for hotel guests. Maintained all required correspondences for all the bookings. Prepared the next day's arrivals. Handled group bookings. Scored 100% in Mystery Shopping.



Al Bustan Rotana Hotel

• United Arab Emirates

• Switchboard Operator/ Business Centre Coordinator

  • May 2004 - Aug 2006

  Handled internal and external calls. Taking messages for the guests and ensuring that the messages are delivered on time. Handled guests' wake-up call requests. Updated guests information's in the system. Monitored and updated monthly attendance for the team. Assisted guests with any business center services. Organized meeting rooms. Handled guest packages/couriers. Arranged flight ticket Handled internal and external calls. Taking messages for the guests and ensuring that the messages are delivered on time. Handled guests' wake-up call requests. Updated guests information's in the system. Monitored and updated monthly attendance for the team. Assisted guests with any business center services. Organized meeting rooms. Handled guest packages/couriers. Arranged flight ticket



The Royal Mandaya Hotel, Davao

• Philippines

• Senior Guest Service Agent

  • Jul 2002 - Dec 2003



The Marco Polo Davao

• Philippines

• Airport Sales Representative

  • Dec 2001 - May 2002



Friendship Tours & Resorts Corporation, Manila

• Philippines

• Ticketing and Reservation Officer

  • Apr 2000 - Oct 2001