Experience

Al Mawarid Bank

• Lebanon
• Banking
• 1 - 100 Employee

• Operations Control Officer

  • Jun 2018 - Present

  - Instruct branches to process correcting entries as required- Conduct day-to-day banking journals- Identify, analyze, and document risks and gaps- Understand and implement control processes andprocedures- Search for new controls to improve proper transactions- Assist frontline staff- Assist in training new employees

• Collection Officer

  • Jan 2015 - Jun 2018

  - Daily follow up on unpaid bills- Managing with clients to settle dues- Ranking clients accounts in the central bank



LibanPost

• Lebanon
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Representative

  • Nov 2013 - May 2014

  - Handling all the services represented by LibanPost - Handling complaints and providing suitable solutionsand alternatives for clients - Keeping records of customer interactions, processingcustomer accounts, and filing documents - Handling all the services represented by LibanPost - Handling complaints and providing suitable solutionsand alternatives for clients - Keeping records of customer interactions, processingcustomer accounts, and filing documents