Experience

SAS Group Armenia

• Armenia
• Retail
• 1 - 100 Employee

• Inventory Specialist

  • Jun 2018 - Present

  SAS Group is one of the leading retailers in the whole South Caucasus. Retail is among the core business directions of the company. SAS Group runs one of the fast growing supermarkets chain in Armenia – SAS SUPERMARKETS.Main responsibilities include:-Count all store products and supplies-Analyze sales records and compares them to physical store inventory-Locate and removes expired or defective merchandise from the sales floor-Pack up defective items for return, creates shipping labels, and mails items-Work with store manager to brainstorm ways to reduce inventory discrepancy-Use computerized inventory software to record, track, and maintain all inventory related data-Accept and sign for store deliveries-Adjust inventory reports to account for new deliveries-Ensure that all stock on the sales floor is organized, properly stored, and in good condition



Original perfumes for men & women

• Owner

  • May 2012 - Present

  Since 2012 till now I have set forth to my own business in the framework of which I handle selection, purchasing and import for European origin sportwear and perfumes.Main duties include:-Manage day-to-day operations of busy online shop and accompanying blog-Promote products on multiple channels, including social media, online ad campaigns-Coordinate and approve budgets for product development, marketing, overhead, and growth



SAS Group Armenia

• Armenia
• Retail
• 1 - 100 Employee

• Head Of Customer Service

  • May 2007 - Apr 2012

  SAS Group is one of the leading retailers in the whole South Caucasus. Retail is among the core business directions of the company. SAS Group runs one of the fast growing supermarkets chain in Armenia – SAS SUPERMARKETS.Main responsibilities include:-Improve customer service experience, create engaged customers and facilitate organic growth-Take ownership of customers issues and follow problems through to resolution-Set a clear mission and deploy strategies focused towards that mission-Develop service procedures, policies and standards-Keep accurate records and document customer service actions and discussions-Analyse statistics and compile accurate reports-Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment-Keep ahead of industry’s developments and apply best practices to areas of improvement-Control resources and utilise assets to achieve qualitative and quantitative targets-Adhere to and manage the approved budget-Maintain an orderly workflow according to priorities