Khondoker Eftekharul Islam
Assistant Manager, Technical Sales at Intercloud Limited- Claim this Profile
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English -
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Bengali -
Topline Score
Bio
Credentials
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Level 5 Advance Diploma in Business
Edexcel & Pearson UKAug, 2013- Nov, 2024 -
Level 4
Association of Business Executives (ABE)
Experience
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Intercloud Limited
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Bangladesh
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IT Services and IT Consulting
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1 - 100 Employee
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Assistant Manager, Technical Sales
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Mar 2021 - Present
• Achieved the highest number of Cloud customers within the company, managing a diverse portfolio of over 100 B2B clients.• Demonstrated expertise in Cloud Sales within the Bangladesh market, leveraging in-depth knowledge of IP Telephony, Internet services, and promotion plans.• Developed and executed customer-focused Cloud strategies, tailoring product features to meet specific needs and driving up-sell and cross-sell opportunities for IT services.• Implemented effective retention programs and identified growth opportunities, resulting in enhanced customer satisfaction and revenue growth.• Played a pivotal role in team development, conducting performance appraisals, one-to-one sessions, and providing product training and mentoring to foster team excellence.• Served as the Microsoft Service (SPLA & CSP) Account Manager at InterCloud, delivering excellent agency servicing through regular meetings, monthly presentations, and comprehensive reporting.• Demonstrated exceptional sales reporting abilities, preparing and presenting monthly and weekly reports, and actively contributing to the yearly budgeting process.• Successfully completed projects involving support and ticketing systems, online payment integration for IP Telephony, and the deployment of automated billing, storage, S3, and load balancer solutions. Show less
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Sr. Executive, Sales & Marketing
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Jun 2018 - Mar 2021
• Spearheaded sales initiatives in the Bangladesh market for cloud services and IP telephony solutions.• Successfully prepared and executed sales strategies for Internet, data, IP telephony, and TVAS, resulting in increased revenue and customer acquisition.• Reviewed existing clients, identified their needs, and implemented retention programs to ensure customer satisfaction and loyalty.• Executed sales of Internet, Data, IP Telephony & TVAS services• Reviewed clients, implemented retention programs, and identified growth opportunities• Acquired 80+ new customers in DEPZ within 2 years• Tested app-based telephony Brilliant PBX project• Prepared and presented comprehensive sales reports Show less
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Bureau Veritas Consumer Products Services
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Hong Kong
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Manufacturing
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700 & Above Employee
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Senior Customer Support Executive
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Jul 2016 - May 2018
• Effectively managed QA operations, ensuring seamless coordination with customers regarding report generation and testing samples. • Proficient in reviewing customer requests and providing accurate solutions with attention to detail. • Proactively generated business opportunities for the company, demonstrating high efficiency and effectiveness. • Developed and implemented the team training function, maintaining records of staff development to enhance overall performance. • Prepared client testing proposals and crafted new business proposals, showcasing strong proposal writing and presentation skills. Show less
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Holcim
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Switzerland
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Wholesale Building Materials
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700 & Above Employee
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Senior Executive, Sales
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Mar 2016 - Jun 2016
• Sales Development & Processing orders. • Managing relationship between dealers & Corporate Office • Meet the KPI Based target • Increasing the market with quality assurance. • Sales Development & Processing orders. • Managing relationship between dealers & Corporate Office • Meet the KPI Based target • Increasing the market with quality assurance.
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aamra networks limited
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Bangladesh
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IT Services and IT Consulting
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200 - 300 Employee
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Executive, Smart wi-fi & Credit Control
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Feb 2015 - Dec 2015
• Successfully built new relationships with key decision-makers in organizations, establishing strong connections and fostering partnerships. • Proactively visited corporate customers, prepared offer letters and quotations, conducted follow-ups, and skillfully closed deals. • Meticulously verified new contract documents and ensured their accurate updating on the dedicated server. • Demonstrated expertise in sales automation and database management, utilizing customized software for organizational development. • Accountable for domain hosting registration and ensuring timely updates. Show less
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Tesco Stores CR, a.s.
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Czechia
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Retail
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700 & Above Employee
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Team Leader
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Aug 2010 - Oct 2014
• Collaborated closely with key partners across various departments, including Marketing, Community Affairs, Business Lines, and Managers, fostering effective communication and synergy. • Directed comprehensive communications planning and messaging, ensuring cohesive and impactful internal and external communications. • Developed and implemented the team training function, maintaining records of staff development to enhance overall performance. • Demonstrated expertise in customer service, direct sales, promotion, and product development within the Tesco Mobile organization. • Provided valuable assistance in managerial tasks such as product data entry, roster management, and stock control. Show less
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Education
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2013 - 2015
University of Sunderland
Masters in Business Administration, International Marketing -
2012 - 2013
University of Sunderland
Bachelor of Business Administration (B.B.A.), Business Management -
2005 - 2007
Dhaka Residential Model College
Higher Secondary Certificate, Business
Community
