Information Security Analyst

• Jun 2022 - Present

Service Delivery & Maintenance

• Jul 2012 - May 2022

• Ensure to execute secure and smooth mortgage documentation and printing process, data loss prevention, process testing, auditing and incidents, problem detection, investigation, diagnosis, resolution, and application closure for the customers.• Working knowledge of information systems security policies, standards, and practices (e.g., access control and system hardening, system audit and log file monitoring, security policies, and incident handling).• Analyze, verify and ensure the accuracy of all mortgage data is maintained.• Proactively identify, escalate and report any trends or potential risks in the system.• Prioritize prompt delivery of all mortgage documents to the customer by maintaining the highest level of security.• Analysed and evaluated the existing situation to identify areas for improvement using existing systems and applications.• Establish and maintain relationships with stakeholders to deliver service excellence.

Capture Specialist

• Sep 2009 - Jun 2012

Data Capture Project involvement:AFP (Australian Federal Police), DIAC, MYKI, National Australia Bank (NAB), One Path (ING), Monadelphous, UGL (United Group Ltd)., WFI (Wesfarmers Insurance), AIA Australia, SuperPartners, WestField, Fosters, HeartWest, BeaconHills College.Responsibilities: • Developed an automated process using VBA type scripting for the internal customers to manage image classification and validation that saved nearly 32% time for processing the batches. It saved a significant amount of cost for validation.• Successfully upgraded, migrated into Captiva 6.0, and project coordinated more than twenty critical imaging solutions into production with no impact on business.

Software Developer

• Feb 2006 - Mar 2009

Consulting, code review, bugs fixing, testing and maintained 100% SLA as per customer's requirement. Provided continual improvement and optimize process to increase productivity of these solutions. Consulting, code review, bugs fixing, testing and maintained 100% SLA as per customer's requirement. Provided continual improvement and optimize process to increase productivity of these solutions.

Deputy Manager

• May 2005 - Jan 2006

• Developed, implemented, and audited the compliance system, generating over $100,000/month in revenue and awarded the 'Best Supplier' by IKEA (Swedish retailer - www.ikea.com).• Increased 10% sales and 50% process efficiency by designing, implementing, and auditing on ISO 9001:2000 Quality Management System.• Conducted several internal audits regarding ISO 9001:2000, ISO 14001, and OH&S risk and compliance audits.• Implemented the initial stage (master data input) in the ERP software solution.Responsibilities: I was working collaboratively with a team of quality engineers and all levels of top management throughout all phases of project planning, implementation, auditing, risk assessment, and analysis, change management, and ensuring on-time delivery and cost-effective rollout of high budget projects.

Consultant

• Sep 2003 - Apr 2005

• Implemented production module of ERP Solution for ten end-user in a pharmaceutical company.• Developed and implemented QMS (Quality Management System) of ISO 9001 and conduct an internal audit of the customer which reduced costs, increased product quality and reliability, increased customer satisfaction, on-time delivery, reduced product rejections, and customer complaints by 100%.• Conducted 20+ internal audits and 5+ certification audits on ISO 9001:2000, ISO 14001, and OH&S using the risk and compliance framework.

Database Programmer

• Aug 2001 - Aug 2003

- Key developer and designer of a solution that resulted in data redundancy, significant timesavings, and increase operational efficiency for British American Tobacco Bangladesh to thefulfillment of EHS (Environment, Health and Safety) audit'2001. BATB Leaf departmentscored 3.77 out of 4 which was the bench-marking in that region.- Developed and enhanced an operation and reporting system to maintain data consistencyand save nearly 20% time and cost $5,000/yr. - Key developer and designer of a solution that resulted in data redundancy, significant timesavings, and increase operational efficiency for British American Tobacco Bangladesh to thefulfillment of EHS (Environment, Health and Safety) audit'2001. BATB Leaf departmentscored 3.77 out of 4 which was the bench-marking in that region.- Developed and enhanced an operation and reporting system to maintain data consistencyand save nearly 20% time and cost $5,000/yr.