Khomotso Lamola

First Line Support Team Leader at Tasima
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
South Africa, ZA
Languages
  • English -
  • Sepedi -
  • Zulu -
  • SothO -
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Computer Certificate
    -

Experience

  • Tasima
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • First Line Support Team Leader
      • May 2016 - Present

       Logging and assigning problems to the various support groups.  Update the service desk database and create new users where necessary.  Providing assistance to the IT desktop support staff in the resolution of problems  Responsible for the provision of 1st Line Support to all computer users in the Unit client.  Logging calls reported via e-mail and notifying users by relating the call request reference number of their logged call. Show less

  • Business Connexion
    • South Africa
    • IT Service Desk Agent
      • 2015 - Present

       Logging and assigning problems to the various supportgroups. Update the service desk database and create new users where necessary. Providing assistance to the IT desktop support staff in the resolution of problems Responsible for the provision of 1st Line Support to all computer users in the Unit client. Logging calls reported via e-mail and notifying users by relating the call request reference number of their logged call. Show less

    • IT Service Desk Agent
      • 2015 - Present

       Logging and assigning problems to the various supportgroups. Update the service desk database and create new users where necessary. Providing assistance to the IT desktop support staff in the resolution of problems Responsible for the provision of 1st Line Support to all computer users in the Unit client. Logging calls reported via e-mail and notifying users by relating the call request reference number of their logged call. Show less

  • Cedar Isle Auto BMW
    • Technical Apprentice
      • 2014 - 2014

      Assistant Auto Electrical and Mechanical Apprentice. Assistant Auto Electrical and Mechanical Apprentice.

  • Tshwane University of Technology
    • South Africa
    • Higher Education
    • 700 & Above Employee
    • Customer Service Cashier and Administrator
      • 2012 - 2014

       Handling huge cash payment and use of speed point  Filling all payment documents  Clients service  Typing, Fax, Email the customers information and other correspondence  Handling huge cash payment and use of speed point  Filling all payment documents  Clients service  Typing, Fax, Email the customers information and other correspondence

  • Tovani Trading 299cc
    • Electrical Engineering NQF1-4 Trainer/Facilitator and Assessor
      • Jan 2011 - Oct 2012

       Facilitating and Assessing Electrical Engineering NQF Level 1-4 Assessing Portfolio Files Filling all Portfolio Work done Liaising with senior tutors with regard student work done Giving student feedback at different institution and companies

    • Assistant Trainer
      • Apr 2010 - Jan 2011

       Domestic and Industrial wiring Use, care and select of Electrical measuring instrument Connection of different types of Lights Connection of distribution board Maintaining Transformers (theory) High voltage cable joint

  • MTN
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Contact Center Agent
      • Jan 2009 - Feb 2010

      * Answering incoming calls * Handling customers queries telephonically * Doing both outbound and inbound call centre duties * Typing the customers information and other correspondence * Ensuring that monthly call targets are reached * Complete daily collection report * Acting as a tele - train store consultant * Answering incoming calls * Handling customers queries telephonically * Doing both outbound and inbound call centre duties * Typing the customers information and other correspondence * Ensuring that monthly call targets are reached * Complete daily collection report * Acting as a tele - train store consultant

Education

  • Lekwa Secondary school
    Certificate, High School/Secondary Certificate Programs
  • Midrand CETA or Green Pasture Christain School
    Assessor Certificate, Workforce Development and Training
  • PC Training and Business College PTA Campus
    A+ Comptia Certificate, Information Technology
  • PC Training and Business College PTA west Campus
    N+ Comptia Certificate, Information Technology
  • Tshwane Southe College PTA WEST CAMPUS
    N6, Eletrical Engineering HC
  • University of South Africa/Universiteit van Suid-Afrika
    Managing Training and Development Certificate, Human Resources Development

Community

You need to have a working account to view this content. Click here to join now