Senior Sales

• Oct 2022 - Present

Senior Sales

• Jul 2022 - Present

Property Consultant

• Oct 2021 - Nov 2022

Front Desk Staff

• Jan 2021 - Oct 2021

Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Take reservations on the phone Arrange transportation for guests Maintain the record of guests that have checked in and out Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Take reservations on the phone Arrange transportation for guests Maintain the record of guests that have checked in and out

Telesales Agent

• Jun 2020 - Nov 2020

oals of a telesales representative include: Using the data provided by telemarketing representatives to pursue promising leads with persuasion and persistence Converting difficult leads into customers Cutting costs per sales while increasing conversion rates by reducing travel expenses and number of field representatives Helping to reduce the number of people on the sales team Cold calling and helping to reduce negative reaction from leads Providing brand recognition by leaving buyers with an excellent impression of a company through effective customer relations, empathy and effective communication skills Show less

Call Center Agent

• Jun 2019 - Sep 2019

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Show less