Experience

Makadi Heights

• Egypt
• Real Estate
• 1 - 100 Employee

• Property Management Assistant manager

  • Apr 2022 - Present

  •To be the primary contact for all sale enquiries into the office and ensure they are dealt with in a timely and professional manner. • Handling the operations on the platform, . • Follow up on the feedback and sales comments, and the rotation of the lead. • Assisting in quality assurance regarding after-sales service. • Creating and developing sales reports regarding generated leads and quality control. • Coordinate between departments to issue clients' contracts. • Maintaining and updating sales and client records. • Providing Pitching products and services. • Contacting potential clients via email or phone to establish rapport and set up meetings. • Working closely with the Marketing and Services Manager to ensure high level of continuity throughout the core business. • Preparing PowerPoint presentations, tenders and sales displays. • Supporting the sales department with market analysis per developer. • Keep all information and data organized and accessible smoothly. • Daily update and follow up on the company’s inventory. • Provide monthly sales figures and other reports as and when required. •Increase units’ inventory through scanning market for available units. • Maintain a positive, productive relationship with units’ owners and tenants for any future rental requirements. • Advertise and market available units on social media platforms as well as Company website to attract tenants. • Inspect units regularly to ensure proper unit conditions and arrange maintenance to meet Company standards. • Collect and handle rent payments, security deposits and other applicable fees and follow up on payment operations periodically. • Handle tenant complaints and emergency situations with the concerned teams internally or externally. • Prepare thorough records of units’ income and expenses; list of all number of leases, maintenance requests as well as any complaints, report these information to the direct manager periodically. Show less



Go Green Real Estate

• Egypt
• Real Estate
• 1 - 100 Employee

• Senior Product Development

  • Sep 2020 - Mar 2022

  •Product Innovation & generating Business opportunity. •Develop new business pre-feasibility including financial cash flow & initial time plan. •Develop project Development brief & strategy which includes, Project vision master plan, Initial project components, Asset Mix, & area analysis •Develop Risk Analysis for new & current projects. •Develop, propose, & maintain projects' Business model. •Develop detailed financial cash flow models & projections. •Develop & monitor different project time plan & cash flow. • To be the primary contact for all sale enquiries into the office and ensure they are dealt with in a timely and professional manner. • Handling the operations on the platform, . • Follow up on the feedback and sales comments, and the rotation of the lead. • Assisting in quality assurance regarding after-sales service. • Creating and developing sales reports regarding generated leads and quality control. • Coordinate between departments to issue clients' contracts. • Maintaining and updating sales and client records. • Providing Pitching products and services. • Contacting potential clients via email or phone to establish rapport and set up meetings. • Working closely with the Marketing and Services Manager to ensure high level of continuity throughout the core business. •Attending conferences, meetings, and industry events. •Preparing PowerPoint presentations, tenders and sales displays. •Supporting the sales department with market analysis per developer. •Keep all information and data organized and accessible smoothly. •Daily update and follow up on the company’s inventory. •Provide monthly sales figures and other reports as and when required. • Attend internal meetings as required. •Deputies for the Sales and Legal Coordinator in their absence. • Organizing conferences, meetings, and industry events. Show less



Egyptian Resort Company

• Egypt
• Real Estate
• 1 - 100 Employee

• Customer Relations Management Executive

  • Jun 2018 - Aug 2020

  • Focuses on building strong relationships with customers and potential customers for creating and maintaining a loyal customer base. • Works across all departments to harmonize customer-centric thinking. • It reduces costs, increases efficiency and improves customer satisfaction. • Responding immediately to inquiries, particularly online inquires, is a critical component of successful conversion. • Open and maintain customer accounts by recording account information. • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution & defiantly go extra mile to reach the customer satisfaction. • Provide accurate, valid and complete information by using the right methods/tools. • Keep records of customer interactions, process customer accounts and file documents. • Assist with placement of orders, refunds, or exchanges. • Place or cancel orders. • Answer questions about warranties or terms of sale. • Attempt to persuade customer to reconsider cancellation. • Compile reports on overall customer satisfaction. Show less



Almarasem Development

• 1 - 100 Employee

• Marketing Executive

  • Apr 2017 - May 2018

  • Maintain an accurate and detailed calendar for the CMO, manage and log incoming scheduling requests, re-schedule meetings upon request, proactively communicate changes, and anticipate and respond to scheduling conflicts. • Organize internal and external meetings for the CMO, including notifying attendees, reserving conference rooms, handling logistics, drafting and distributing agendas, and taking minutes. • Responsible for contract management related to office administration, employee events and the support of the executive team. • Demonstrated ability to anticipate the needs of others with good judgement and ability to adhere to confidentiality. • Complete and submit expense reports in a timely manner. • Provide special project support to the CMO, liaising with the project management team as required. • Performing a broad range of administrative tasks for the CMO. • Planning and executing employee events, communications and engagement programs. • Special Projects as assigned which include working with an internal team and/or outside vendors. Task lists, logistical support and regular communication to complete projects on time and on budget. • Create billboard campaign. • Create internal SMS campaign using our CRM system. • Work with PR agency to provide us the efficient content to be use in social media, website & Media. • Create a search campaign on Google AdWords. • Recommend changes to website content, linking & other factor to improve our quality score. • Research competitor advertising links to be able to work on the organic search optimization & ROI maximization. • Assist ongoing keyword discovery & updates the keywords list & monitoring our keyword bids on google AdWords, click rate, bounce rate. • Send on weekly basis report shows all major metric. Show less



Mercedes-Benz

• India
• Retail Motor Vehicles
• 1 - 100 Employee

• CRM & Marketing analyst

  • Jun 2014 - Mar 2017

  • Provide insight, recommendation and guidance, to aid commercial decision making, based on in-depth segmentation modeling and analysis to the Head of Marketing. • Responsible for the creation, management and maintenance of a suite of tools and reports for the vehicles market segment performance. • Production and maintenance of industry sector performance reporting. Adapting these on an ongoing basis to meet current business requirements. • Provide recommendations and guidance where required to the Head of Marketing, internal stakeholders. • Effective management of the data suppliers to ensure high service levels are maintained. • In conjunction with the Head of Marketing, ensure the segmentation program meets current and future business needs, where appropriate, highlighting any development required to ensure its effectiveness. • Act as point of communication for the Dealer network with regards to any system segmentation queries. • Identify, develop and analyze Truck data strategy. Work closely with Market Intel agency Services to ensure optimized data collection, quality and reporting. • Responsible for the development of Mercedes-Benz Customer Relationship strategy and implementation of identified program to ensure regular, integrated communications approach. • Liaise with MBFS and Customer Service departments to ensure cohesive operational business approach. • Provide insight, recommendation and guidance, to aid commercial decision making, based results of data analysis. • Work closely and support as appropriate, the Head of Marketing and wider marketing team to maximize business opportunities across the disciplines. Show less



Pronto café & Restaurant MGMT

• Personnel Assistant to CEO & Infinnov8 Account manager

  • Jul 2011 - Apr 2014

  ● Manage and coordinate administrative services of the shipping company, such as managing premises, utilities, suppliers, and administrative stuff and responsible for assistance to the CEO daily activities ● Dealing with CEO/GM incoming email, faxes and post, often corresponding ● Creates highly effective organizational and filing systems, including quick and thorough indexing, filing, resulting in easy access to critical information and stream lined office functioning. ● Answers incoming telephone calls, determines purpose of callers, and take the necessary needed actions. ● Producing documents, briefing papers, reports and presentations; Maintain other various duties within the main constrain of the job. ● Arrange events for the 3 cafes, contact supplier for the branding & giveaways for the event, handled the entertainment part; assist in organizing the guest list & follow up on their feedback. Show less



ElKekhia group Global Apparel Branding & Packaging

• General Product Development Coordinator, Assistant to the Operation Manager

  • Sep 2008 - Jun 2011

  ● To follow the product from inception, including fabric & trim development and proto sampling, and ● final approval until the style is either production approved or dropped I am working effectively with ● designers and vendors Problem predicting and problem solving skills that allow for a proactive ● approach to the business Organizational skills necessary to handle multiple tasks and reports and ● complete them within deadlines Ability to think analytically and plan strategically to the needs of the ● business responsibilities, Track all phases of development in PDM including fabric, wash, color, strike ● off, trim, artwork, pre-proto samples Ensure all wash care instructions are disseminated to the vendors ● and troubleshoot any issues Samples and finalization samples to ensure on time delivery, prepare ● Correspondence, reports, and materials for publications and presentations. ● Responsible to manage all the data for the system requirements, design and manufacturing. ● Provide effective & organized document for the operation manger. ● Organize & keep all records. Show less


Trend Line Company
• Sales Agent

  • Mar 2008 - Aug 2008


Sun International Port Ghalib The Palace

• Guest Relation Officer

  • Sep 2007 - Feb 2008

  ● One of the opening team members. ● Training courses in hospitality. ● Handle all switchboard calls & to direct the calls correctly ● Handle complaints & feedback of the guests. ● Furnish guest on information about Port Ghalib. ● Upkeep a high service standard & smooth operation requirements. ● Positive work attitude & team player. ● Good communication & public relation skills. ● One of the opening team members. ● Training courses in hospitality. ● Handle all switchboard calls & to direct the calls correctly ● Handle complaints & feedback of the guests. ● Furnish guest on information about Port Ghalib. ● Upkeep a high service standard & smooth operation requirements. ● Positive work attitude & team player. ● Good communication & public relation skills.



Ameco Tech

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Telemarketing agent

  • Feb 2005 - Jul 2006

  ● Outbound calling for sale of products. ● Explain products and prices and answer questions from customers. ● Perform other sales duties as assigned. ● Outbound calling for sale of products. ● Explain products and prices and answer questions from customers. ● Perform other sales duties as assigned.