Experience

Powerline

• Egypt
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales & Customer Support

  • Oct 2018 - Present

  Sales Support Duties:-- Provide support to the management team within a company's sales department.- Handling sales and pre-sales coordination (Commercial offers & Technical offers).- Dealing with the sales agents to issue all documents for each sold unit Warranty.- ERP Data Entry: To ensure that all data for each Item sold are on the system, Sales orders, Technical offers, Commercial offers & Warranty).- Responsibility for project documentation (contracts & companies documents).- Consistent reporting (revenue actual against forecast, deviation) sales.- Issue Visa to Schengen, America, China, and Dubai- Responsible for Letter of Guarantee.Customer Support Duties:-- Proactively contact potential customers for early engagement.-Following up on payments due and ensuring timely payments and adherence to payment plans.-Answering customer inquiries, responding to their phone calls, E-mails, dealing with customer service inquiries.-Handling administrative duties and responsibilities of the Sales Department and its executives.-Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.- Review customer orders and Timely update the system with order details and updates until complete order fulfillment. Show less

• Administrative & HR Specialist

  • Oct 2016 - Oct 2018

  Admin Duties:-- Greet and welcome guests as soon as they arrive at the office.Organize, prepare agendas and take minutes of the meetings to record the taken decisions and follow up on their executions.- Organize Meetings, greet clients and visitors who are coming to the office and ensure they received the suitable welcoming.- Answer, screen, and forward incoming phone calls.- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).- Organize business travel, accommodations, conferences, and executive managers onboarding:- Follow up on office maintenance and contact concerned parties: electrician, carpenter…etc.- Order and record canteen & cleaning supplies.- Carry out administrative duties of the department to fulfill the needs of all employees.- Track payments with our clients, and collect cash/cheques from their office.- Responsible for Social and Medical Insurance.HR Duties:-- Implementing HR strategies & policies.- Process & document paperwork and hiring documents. - Complete the company’s personnel files. - Handle employee complaints, grievances, and disputes. - Process and maintain personnel records and files by following up on the employees' credentials completion and developing personnel files for newcomers to ensure adherence to the personnel filing system.- Follow up the employees ’commitment to the daily attendance and departure dates. - Administer employee discipline processes. - Handle contract signing process and filling.- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc).- Coordinate communication with candidates and schedule interviews.- Conduct initial orientation to newly hired employees. Show less



Kouther Al-khaleej Egypt for Electronic and Technological System.

• cairo

• Sales Representative

  • May 2016 - May 2016

  Responsible for marketing of Kouther product Responsible for marketing of Kouther product