Experience

Orient Commercial Joint Stock Bank (OCB)

• Banking
• 1 - 100 Employee

• Head Of Operation cum Head of Branch Sale Distribution - Digital Banking

  • Aug 2019 - Present

  • Manage Operation team: - Work closely with stakeholder (Product team, It team, and Sale team to build and manage Digital banking operation process to delivery product and services to OCB Clients - Provide reconciliation, and services for In-house stakeholder. • Manage Call center (Inbound, Outbound, Field KYC): - Refine and improve customer journey process and service - Manage call center performance (talk-time, daily connected, daily account opening, KYC performance) - Provide training and coaching - Co-ordinate with Marketing/Sale Team/BD team on new campaigns to align and fulfill OMNI user target • Manage Branch sale distribution team: - Working closely with Branches to reach OMNI user target (134 branches in nationwide) - To provide, training, coaching, contest, sale campaign, KPI and Report for OCB Branches to achieved OMNI target • Provide sales strategies and implement business tactics via data analysis • Work closely with relevant stakeholder to ensure business result Show less



FE CREDIT

• Vietnam
• Financial Services
• 700 & Above Employee

• Head of Telesale Credit Card - Cross sell Center

  • Aug 2018 - Aug 2019

  • Responsibility about performance of Credit card cross sell center (260 TSAs, 13 Leaders, 2 Sales Manager and QA team) • Build up and improve product policy as well as sale process to enhancement product’s competitive advantage • Manage, forecast and analysis database to have a good call campaign to achieve sales conversion rate • Manage daily operation of call center (call campaign, scheduling, talk-time, training, reporting and daily sales target) • Define and coordinate sale training programs that enable staff to achieve their potential and support company • Developing sales strategies and implement business tactics to support organizational strategies and goals • Manage QA team • Work closely with relevant stakeholder to ensure business result • Regular reporting of KPI’s to directors • Keeping to targets and managing KPI’s. Show less



Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế

• Vietnam
• Banking
• 700 & Above Employee

• Head of Telesales Online , Cum Head of Third Party Sale Agency

  • Jan 2017 - Aug 2018

  • Responsible for sales target, risk, revenues, profits of In-house sale team as well as Third party • Manage and allocate personnel resources effectively to fulfill approved plan as assigned • Provide training and coaching to develop sale manager as well as sales staff capabilities to meet business requirements and career path • Develop a professional, engaging working environment • Develop, execute and manage telesales action plan for team to achieve sales target that meet Digital Banking strategy and plan, comply VIB policies and regulations, and minimizes risks for VIB • Manage online base and responsible about sale conversion rate. • Manage database of existing customers and develop new customers • Manage sales campaigns and all project as request • Coordinate with other departments to handle customers request • Support team to solve difficult cases • Manage and monitor post sales service • Be responsible for customer evaluation and recommended limits prescribed by the VIB • Drive telesales productivity of Digital Banking products (cards, unsecured loans, life insurance and others) as per assigned targets • Responsible for verification of documents and application (including credit card and personal loans) as per respective policies and within TAT to ensure optimal quality control • Effectively utilize assigned internal & external leads • Perform other tasks requested by line manager. Show less



MSIG VIETNAM (Nonlife Insurance Company)

• Senoir Relationship Manager

  • May 2015 - Dec 2016

  • Manage four banks in south: Hongleong Bank, Standard Chartered Bank, OCB and Exim Bank. • Plan strategy to deploy MSIG products to these banks, maintain good relationship with Brand Manager as well as sale staff to get referrals from sales team. • Provide product training course, general insurance training course for bank staffs to get nonlife certification from Ministry Of Finance. • Plan sales strategy and promote sale campaign, contests for bank staffs to achieve sales target. • Manage MSIG’s customers portfolio to achieve sale target. • Work well with branch managers to push up sales team of these banks to achieve insurance sales target. • Support training department to train MISG products for new member in banca department. Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Senior Telesales Team Leader

  • Jan 2013 - Mar 2015

  • Manage Telesales Agents. • Recruit Telesales Agents. • Manage Telesales Agents to meet sales target. • Find phone source for cold calling. • Plan sales strategy to meet the sales target. • Training soft skill for all new onboard agents in Personal Loan team. • Co-operate with Field Sales Department for completing holding customer's documents. • Co-operate with Verification team to solve the insufficient or the pending loan applications. • Report to the Channel Manager. Show less



HSBC Bank

• Spain
• Banking
• 1 - 100 Employee

• Direct sales

  • 2011 - Mar 2012

  • Sell all priority HSBC products: Mortgage Loan, Car Loan, Personal Loan, Credit Card, Pay roll, Term Deposit and Insurance. • Build rapport with customers, car dealer, broker… • Customer service • Report • Sell all priority HSBC products: Mortgage Loan, Car Loan, Personal Loan, Credit Card, Pay roll, Term Deposit and Insurance. • Build rapport with customers, car dealer, broker… • Customer service • Report



SGVF

• Human Resources Services
• 1 - 100 Employee

• Business Development Supervisor

  • Jun 2009 - Dec 2010

  • Manage credit attendance staff • Arrange work calendar • Support credit attendance to meet company target • Market development • Train new staff in department • Manage credit attendance staff • Arrange work calendar • Support credit attendance to meet company target • Market development • Train new staff in department