Experience

Mohammed Bawazir for Trading Co Ltd

• Saudi Arabia
• Consumer Services
• 1 - 100 Employee

• Insurance Supervisor

  • Mar 2014 - Present

  • (Executive secretarial - 2014 – 2016) Schedule meetings and arrange conference rooms, manage travel and schedule. Prepare statistical reports, takes and transcribes dictation greet and receive visitor. • (Marketing & Sales - 2016-2017) Sales: summary of the month's sales report Marketing: manage social media accounts, and replies to followers. • (Insurance supervisor - 2017-2022) - Additions & deletions employees and they dependents in insurance, and changing the classes and branches of insurance. - Submit reimbursement & claims history for insurance employees - Report online invoice of Additions & deletions employees as monthly - Rating report of online invoice every year - Contact with medical insurance & commercial insurance for staffers & renewal of contracts - Following decisions of CCHI as monthly Show less



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Call center

  • Jan 2013 - Feb 2014

  Description: as customer service front liner I was responsible for all inbound phone calls and emails and escalated customer issues to higher level of customer support staff members when necessary, I developed an excellent proficiency of using the call center system software, I conducted telephone calls to company associates to help answer customers in quires, resolve issues, handle the clients and solving service related concerns. Description: as customer service front liner I was responsible for all inbound phone calls and emails and escalated customer issues to higher level of customer support staff members when necessary, I developed an excellent proficiency of using the call center system software, I conducted telephone calls to company associates to help answer customers in quires, resolve issues, handle the clients and solving service related concerns.



Solexplus

• مكة جدة السعودية

• Call Center Agent

  • Apr 2011 - Oct 2012

  Determines requirements by working with customers. Answers inquiries by clarifying desired information researching, locating, and providing information, resolves problems by clarifying issues researching, exploring answers, and alternative solutions implementing solutions escalating unresolved problems. Determines requirements by working with customers. Answers inquiries by clarifying desired information researching, locating, and providing information, resolves problems by clarifying issues researching, exploring answers, and alternative solutions implementing solutions escalating unresolved problems.