Khloud Abdulhadi

Customer retention specialist at Allied Cooperative Insurance Group (ACIG)
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Contact Information
us****@****om
(386) 825-5501
Location
Jiddah, Makkah, Saudi Arabia, SA
Languages
  • العربية Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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Credentials

  • Lean Six Sigma Black Belt (ICBB)
    IMC Institute
    Aug, 2023
    - Nov, 2024
  • Lean Six Sigma Green Belt (ICGB)
    IMC Institute
    Jun, 2023
    - Nov, 2024
  • Lean Six Sigma Yello Belt (ICYB)
    IMC Institute
    May, 2023
    - Nov, 2024
  • Develop the skills of the Senior Quality Management System Auditor
    المؤسسة العامة للتدريب التقني والمهني
    Apr, 2021
    - Nov, 2024
  • Total quality management and concepts of institutional excellence
    المؤسسة العامة للتدريب التقني والمهني
    Apr, 2021
    - Nov, 2024
  • Traning of trainers
    المؤسسة العامة للتدريب التقني والمهني
    Jan, 2021
    - Nov, 2024
  • Anti-money laundering and terrorist financing
    معهد خبراء المال للتدريب و التطوير
    Sep, 2020
    - Nov, 2024
  • IFCE
    Saudi Arabian Monetary Authority- SAMA
    Jan, 2020
    - Nov, 2024
  • Insurance basics
    MFTC - Managerial And Financial Training Center
    Nov, 2019
    - Nov, 2024
  • Quality and health informatics
    مبادرة العطاء الرقمي
    Jun, 2019
    - Nov, 2024
  • fighting the infection
    Jasarah | جسارة
    Jun, 2019
    - Nov, 2024
  • Diploma in Human Resource Management
    Gulf Board for Human Development
    Nov, 2018
    - Nov, 2024
  • Diploma in Human Resource Management
    Gulf board for human development
    Jul, 2017
    - Nov, 2024
  • Executive office management
    المؤسسة العامة للتدريب التقني والمهني
    Jul, 2017
    - Nov, 2024

Experience

  • Allied Cooperative Insurance Group (ACIG)
    • Saudi Arabia
    • Insurance
    • 100 - 200 Employee
    • Customer retention specialist
      • Oct 2022 - Present

    • Customer retention officer
      • Nov 2021 - Oct 2022

      - Responsible for maintaining relationships with customers through providing/ enhancing offers

    • customer experience officer
      • Sep 2019 - Nov 2021

      1- Managing large amounts of incoming calls and customer inquiries2- Generating sales leads3- Identifying and assessing customers’ needs to achieve satisfaction4- Solve all types of obstacles or problems that might face the customer

  • South Eagle Holding Co.
    • Construction
    • 1 - 100 Employee
    • Human Resources Management
      • Mar 2016 - Mar 2017

      1-Manage Employee Relations 2-Leading Recruiting Activities 3-Plan and Hold Training Events 4-Manage Payroll 5-Prepare for Audits 1-Manage Employee Relations 2-Leading Recruiting Activities 3-Plan and Hold Training Events 4-Manage Payroll 5-Prepare for Audits

Education

  • King Khalid University
    Higher Diploma, General Diploma in Education
    2017 - 2018
  • King Khalid University
    Bachelor in Chemistry, Chemistry
    2012 - 2016

Community

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