Analytical Specialist

• Aug 2022 - Present

Senior Data Analyst

• Apr 2021 - Jun 2022

Recruited as Data Analyst and Customer Success to analyze data using statical techniques and to provide reports along with the management of customer queries and complaints. Key responsibilities include: 1-Collect, extract, query, clean, and aggregate data for analysis.2- Identify pain areas, opportunities and potential solution offerings by industry/domain with Projects impact.3-Conducting risk monitoring while ensuring escalation to management and proactively assisting and implementing process improvements.4-Leading new solution offerings development by identifying/defining use cases, writing process blueprints and walkthroughs & collaborating with technology partners/support architects for offering development. 5- Preparing and maintaining presentations and dashboards to visualize departmental and company-wide performance. 6- Delivering regular reports to management within Customer Services to drive actionable improvements to service customer experience. 7- Defining and communicating the guest service vision by fully engaging with and inspiring senior leadership and other key stakeholders both internally and externally. 8- Participating as a key member of the Performance Unit leadership teams. 9- Developing partnerships with key executives, management, and operators within customers to effectively deliver upon customer success mission. 10- Overseeing customer support activities, serving in critical issue management role when necessary. 11- Leading and monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. 12- Mapping client's requirements and providing the best solutions involving evaluation and definition of the scope of project and finalization of project requirements. 13- Craft new critical insight and share through data visualization.14- Developing and deploying key , KPI's , strategies across the projects.

Senior Data Analyst

• Oct 2021 - Dec 2021

Senior Data Analyst

• Apr 2021 - Sep 2021

Data Analyst

• Sep 2020 - Mar 2021

Part of my nanodegree with Misk, I have Conducted data mining and data modeling for 7 different projects. and Communicate the findings to the Projects leaders, along with reporting the proper resolution. Manipulate data sets from various social media platforms and consolidate into a single trend graph. Part of my nanodegree with Misk, I have Conducted data mining and data modeling for 7 different projects. and Communicate the findings to the Projects leaders, along with reporting the proper resolution. Manipulate data sets from various social media platforms and consolidate into a single trend graph.

Data Analyst and Mathematician

• Feb 2011 - Jan 2021

Analyzed Mathematics curriculum for Secondary and Intermediate school levels to improve educational outcome of Math’s:I was part of the committee assigned by Ministry of Education to renovate teaching methods for mathematical and to analyze the impact of using different teaching techniques. The resulted analyses helped to get the proper methodology to boost student skills in math’s by 45%.Analyzed 1052 students to measure their strength and weakness in mathematics. Analysis was done by compiling evidence in model classifying mathematical skills. Which gave a strong evidence on the cause of the weakness and efficient way for remediation.Worked as Committee Chairwoman and member of different committees, were I Utilized my skills and technologies to manage the planning, procedures, development, delegate tasks to team members

Data Analyst

• Feb 2011 - Jan 2021