Experience

NYS Department of Tax & Finance

• Government Administration
• 1 - 100 Employee

• Call Center Representative

  • Mar 2019 - Present

  Provide excellent customer service while assessing all the client’s needs while going above and beyond to answer all the questions they may have. Provide excellent customer service while assessing all the client’s needs while going above and beyond to answer all the questions they may have.



Craig's Mowing and Landscaping LLC

• Hardscape Foreman

  • May 2015 - Present

  Provided a very dynamic, fast paced yet excellent lawn care service based on each specific customers needs and wants. • Oversaw all employees located on the job site as well as delegated tasks evenly and appropriately.• Used proper mathematical skills to ensure proper installment.• Built retaining walls, fire places, pillars, signs, walkways and patios from beginning to end. Including all planning regarding the structure being built.• Obtained proper materials and tools specific to each job site.• Maintained a constant relationship with customers and portrayed information as well as keeping them up to date with the project.• Worked one on one with the owner of the business daily. Maintained professional relationships with owner, co-workers and business associates.

• TIA

  • Mar 2014 - May 2016

  Processing Personal Income Tax Returns in a dynamic, efficient and fast paced working environment.• Organized and prepared Personal Income Tax Returns to be entered into the system.• Assisted in scanning batches by form and year, also responsible for white-out re-batching returns that were rejected from the system.• Data entry of returns through Empire and E-Flow.• Assist in preparing daily reports for the main floor when other co-workers are absent.• Working one on one with supervisors and managers located on the main floor.