• Mar 2021 - Present

• Feb 2019 - Mar 2021

General Manager

• Oct 2017 - Jan 2019

Look after over all operation going well inline with company mission and vision Planning business strategies as well as sales and marketing activities Repositioning and rebranding within approved budget Reforming new and energetic team which can perform better and enhance competencies Overall responsible for whole organisation in restructuring and business turn around Report to BOD, MD and consultants daily, weekly and monthly whenever necessary Training and setting new SOP inline with business Planning for upcoming activities and Leading Sales and Marketing activities Setting up new POS system Setting up new HR policies to comply with with government regulations as well as Head Office policies Setting up new purchase, administration system as well as M&E Setting up new finance policies and procedure and make sure control and monitor system is implaced Accept competitive environment challenges and make sure change management is effectively implemented into team Show less

General Manager, lecturer cum link coordinator (MBA general programme, UK)

• Aug 2015 - Oct 2017

Shift Manager and part time HR coordinator

• Nov 2007 - Jan 2014

As a shift manager I have to make sure following tasks are done. To run a smooth shift to meet over all criteriors of SSP standard To order stocks to meet sales projections To handle the restaurant with food safety and health safety standard To compile all the rules regarding with national rails To organize the shift by creating worm environment for both employee and customers To train the staffs with the combination of experienced and new crews to become an effective team To communicate team to receive right information at right rime As a HR co-ordinator I have to check the documents of all levels of staffs and make sure those are filed with up to date information. I have to finish their food and safety , health and safety and fire training are done in the first 4 weeks of induction. Follow up the team leaders and managers to make sure the training schedule is done on listed date. Selecting a relevant people for restaurant operational needs and arranging them interview with Unit Manager or Assistant Managers. Arranging up date training for all employees. Assisting the Unit Manager for National Legality Audit. Became one of the most effective team plays to become one of Training Centre under SSP. UK. Achieved the Best Personal Management Score and became new record holder in 443 franchised Restaurants under SSP, UK. Became team leader who achieved highest Average Check goals under SSP,UK. Show less

Shift Manager at McDonald's

• Dec 2007 - Jan 2012

Running the shift to meet with McDonald's Standard Controlling labour,stocks and waste Calibrating all machine including various Toasters,Shake machines, Drink machines, and also grills according to planned maintenance calender In charge of food safety documents In charge of Staff training and follow up all crew trainers and managers groups to finish on time to meet restaurant monthly targets Assisting in scheduling while Unit Manager is away Making sure all staffs files meet with government regulations and compile with up to date legislations Achieved Employee of the year 2009 award. Winner of Super Team 2010, all London Franchisee. Best Audit Score in 23 restaurants in West One Restaurant Group for full operational review 2011 unannounced visit. Show less