Experience

Ceros Financial Services, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Advisor Relations and Operation Analyst

  • May 2015 - Present

  • Execute and support the accounts opening procedures of the retirement and brokerage accounts on National Financial Service platform. • Reviewed, evaluate and categorized documents to ensure accuracy and appropriateness of data. • Responsible for processing and reconciliation of assets including cash, stock, mutual funds. • Review and report daily processing of cash flow trading activities based on client request in a timely, complete, and accurate manner. • Preparing and analyzing the monthly and quarterly consolidated financial statements. Preparing the year-end audit work-papers and financial reports. • Process and review commission and monthly or quarterly management billing data and resolve possible discrepancies. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support advisors Show less



LPL Financial

• Financial Services

• Financial Operation Specialist

  • Jul 2014 - May 2015

  • Performed position reconciliation and backdating of brokerage accounts with Portfolio Accounting software system utilizing data supplied by custodians as well as brokerage statements. • Evaluated daily trading activity and transactions and was responsible for updating historical cost basis account data on a per project basis while adhering to all project milestones, deadlines, and service level agreements. • Interfacing with both Wealth and Growth Consulting groups to address special circumstances, complex problems, or the specific needs of the advisor. • Utilized SQL queries to perform analysis on data quality exceptions to validate or resolve any items that are outside of acceptable tolerance ranges. • Assisted multiple other operations groups by processing internal support requests to ensure deadlines were met. • Completed daily administration of departmental activities as defined by upper management • Collaborated with Engineering and Development teams regarding project-driven tasks that enhanced accuracy, created internal efficiencies, and allowed for greater scaling within workflow. Show less



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Universal Branch Associate

  • Jan 2011 - Jul 2014

  • Provided exceptional service that is consistent with or exceeds Capital One standards of excellence in customer service. • Maintained a working knowledge of the complete line of products and services offered and proactively sought additional responsibility to remain up to date and request assistance for further development needs. • Researched and answered customer inquiries regarding accounts, products, rates, and services. • Delivered the highest level of customer service possible on all banking needs as well as coordinated sales of branch-managed businesses when no Branch Business Manager was available. • Processed daily transactions within established policies and procedures to ensure operational excellence. • Ensured all audit and security policies and procedures were followed in accordance with Bank policy and Federal regulations. Show less