Khiles Engineer
Coordinator at Shah Luxury- Claim this Profile
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Gujrati Professional working proficiency
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Marathi Professional working proficiency
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Hindi Full professional proficiency
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English Full professional proficiency
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Arabic Limited working proficiency
Topline Score
Bio
Credentials
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Certificate in Teaching Business English (Cert.TBE)
EF Standard English Test (EF SET)Aug, 2022- Oct, 2024 -
Mentor
ExpertronsDec, 2021- Oct, 2024
Experience
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Shah Luxury
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United States
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Retail Luxury Goods and Jewelry
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1 - 100 Employee
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Coordinator
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Mar 2022 - Present
Working between Product Development team and Marketing and Sales team to fill up the gaps and communication errors. Working between Product Development team and Marketing and Sales team to fill up the gaps and communication errors.
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WhiteHat Jr
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India
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E-Learning Providers
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700 & Above Employee
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Manager- Student Operation (Relationship)
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Jul 2020 - Dec 2020
•Understand customer needs and develop plans to address them •Identify key staff in client companies to cultivate profitable relationships •Resolve customer complaints quickly and effectively •Gain solid knowledge of competitors •Bridging the gap between student and teachers. •Handle incoming queries on phone, email, online chat and office walk-ins •Make outgoing calls send e-mails to follow up interested students •Maintain and update the database of all the inquiries. •Fee tracking and follow up. •Any other activity that may be required to build good student relationships. •Maintain daily individual work tracker •Taking feedback from the students & pulling reference •Grievance Handling •Actively work to improve internal and external facing systems to consistently improve workflows and user experience by identifying opportunities and working with relevant resources to see such enhancements through to implementation •Serve as an escalation point to facilitate the resolution of unexpected issues. •Develop and use collaborative relationships within and across departments to make the accomplishment of company goals easier. Training for juniors and making training schedule. Analyze day to day needs for training in the sales team. Conduct training sessions for new and current sales personnel. Collect feedback from trainers and trainees and identify the issues they had during the process. Generate results and measure the performance of trainees after the session. Coordinate with external trainers and CRM Manager.
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Center Manager & EA
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Oct 2019 - Mar 2020
Had to Return to India due to Covid -19 Pandemic •Supervises the activities of subordinates. • Oversees daily center operations and coordinates center activities through assigned staff; prioritizes and delegates work activities. • Develops and schedules research, executive or student education in accordance with university's goals, objectives and funding limitations • Evaluates center activities for effectiveness to develop improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action. • Reviews applications or other center documents to determine acceptance or make decisions pertaining to the center. • Maintains direct contact with personnel of various outside organizations and university departments associated with center projects. • Confers with and advises staff, students and others to provide technical advice, problem solving assistance, answers to questions and center goals and policy interpretations; refers to appropriate department or person when unable to respond. • Books and schedules facility and services for center projects/events; negotiates and prepares rental contract determining fees and terms of contract; estimates costs, Serves as center representative during projects by responding to and resolving emergency situations and ensures all aspects of projects/events are implemented and controlled according to plans. • Provides assistance and information to faculty, staff and outside organizations regarding center research and projects; maintains contact via telephone or written correspondence. • Recruits center participants and members utilizing most appropriate promotional or marketing methods, such as individual letters, brochures or presentations at meetings
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Executive Assistant Operations
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Jan 2019 - Sep 2019
• Analyse process workflow, employee and space requirements and equipment layout; implement changes • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations • Accomplish operations and organization mission by completing related results as needed • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees • Manage relationships with key operations vendors • Track vendor pricing, rebates and service levels • Review and approve all operational invoices and ensure they are submitted for payment • Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints • Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation. • Communicate all operating policies and/or issues at department meetings
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EA to MD,Operation, Admin
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Jul 2017 - Sep 2018
Secretarial Responsibilities • Manage the daily/weekly/monthly agenda and arrange new meetings and appointments • Prepare and disseminate correspondence, memos and forms • File and update contact information of employees, customers, suppliers and external partners • Support and facilitate the completion of regular reports • Develop and maintain a filing system • Check frequently the levels of office supplies and place appropriate orders • Make travel arrangements • Document expenses and hand in reports • Undertake occasional receptionist duties Operational Responsibilities • Coordinates activities that affect operational decisions and business requirements. • Responsible for the production, procurement, and planning of daily operations • Communicates with all relevant employees to ensure delivery times are met • Manages the stock control, and checks that inventory records are accurate • Creates a detailed schedule based on strict deadlines • Communicates any changes in the order or delivery date to relevant parties • Makes sure the working environment maintains access to quality equipment • Follows up on interruptions to the order • Organizes, plans, and implements inventory activity • Confirms that health and safety regulations are followed • Provides guidance to employees
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Kundan Estates
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Real Estate
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Administration & Operation Executive
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Jun 2015 - Jun 2017
Industrial Relations • Staffing logistics and space planning on site. • Worker orientation, development, and training on site. • Working on Workforce Hiring System by Saviour by Vedanta Group On Site. • Compensation and benefits administration on site. • Monthly attendance musters for workers, supervisor & officers. • Preparing various letters like offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, showcase notice, experience/service certificate, reliving letter, etc. • Good working knowledge of, new joiner documentation. • Provide support in handling Leave Attendance/Worker, Supervisor and Operator grievances. • Improves Supervisor, Worker and Operator performance by identifying and clarifying problem. Training & Development • Establish and maintain relationships with external trainers and safety officers. • Coordinate off-site and onsite training activities for Workers, Supervisor/officer • Map out training plans for individual Workers, Supervisor and Operator • Assess training needs for new Worker, Supervisor and Operator. Operational Duties Monitoring data management to keep accurate product, contract, pricing and invoicing information. Working closely with suppliers and customers to improve operations and reduce cost. Ensuring the personal safety and safe working environment of staff. Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution. Negotiating contracts to reduce costs and achieve maximum efficiency. Providing accurate routing information to ensure that delivery times and locations are coordinated. Accurately calculating total supply chain costs in relation to proposed new projects. Obtaining quotes for transportation and also making cost comparisons.
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HR Executive
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Jan 2015 - Jun 2015
HR Generalist • Compilation & processing of attendance data in attendance system • Maintaining employee’s personal files and records, communicating HR policies & across the organization at all levels • Preparing various letters like offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, showcase notice, experience/service certificate, reliving letter, etc. • Good working knowledge of, new joiner documentation. • Preparing the offer letter and appointment letter for every new employee and sharing the same with the new joiners. • Provide support in handling Leave Attendance/Employee grievances. • Improves manager and employee performance by identifying and clarifying problems. Training & Development • Inform employees about training. • Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching. • Track and Report on training outcomes. • Provide feedback to program participants and management. • Evaluate and make recommendations on training material and methodology. • Manage and maintain in-house training facilities and equipment.
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Education
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2021 - 2022
Institute of Management Technology, Ghaziabad
Master's degree, Business Administration and Management, General -
2012 - 2014
K P B Hinduja College of Commerce
Master of Commerce in Management, Business Management -
2009 - 2012
St. Xavier's College
Bachelor of Management Studies (BMS), Business Administration and Management, General -
2007 - 2009
Sydenham College
Commerce, Business/Commerce, General
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