Experience

Fresh Start Financial Group

• Financial Services
• 1 - 100 Employee

• Customer Support Manager

  • Jan 2020 - Present

  •Collect client documents via email•Collect payments from customers via phone •Generate and update Sales board for team•Identify and assess customers’ needs to achieve KPIs•Build sustainable relationships and trust with customer accounts through open and interactive communication •Provide accurate, valid and complete information by using the right methods/tools•Make sure the team meets sales targets and call handling quotas•Handle customer complaints, provide appropriate solutions and alternatives within designated time frames. •Keep records of customer interactions, process customer accounts and file documents•Follow communication procedures, guidelines and policies•Take the extra mile to engage customers



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Aug 2018 - Jan 2020

  •Check in inventory and shipped devices.•Make the schedule.• Continually meeting or exceeding sales quotas.• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.• Monitoring the performance of the sales team.• Ensuring that the store is clean and well-maintained at all times.• Building and maintaining good working relationships with customers.• Identifying opportunities and strategies to increase sales.• Regularly attending sales meetings and training sessions.• Ensuring that the store is adequately stocked with company products.• Performing all duties of the Sales Manager in cases of absence or emergency.



Papaya Clothing

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• Retail Sales Associate

  • Nov 2016 - Mar 2017

  •Serve customers by helping them select products.•Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.•Greet and receive customers in a welcoming manner.•Respond to customers’ questions.•Direct customers by escorting them to racks and counters.•Provide outstanding customer service.•Document sales by creating or updating customer profile records.•Manage financial transactions.•Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.•Alert management of potential security issues.•Assist with inventory, including receiving and stocking merchandise.•Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.



USHAC

• Customer Support Specialist

  • May 2016 - Nov 2016

  •Maintain customer accounts and record account information.•Oversee customer financial accounts and process customer adjustments.•Make product recommendations or services to customers based on their needs and preferences.•Oversee a team of customer service representatives•Follow communication guidelines, policies and procedures.•Upgrade and cancel customer accounts by customer request.•Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.•Reach out to customers via email and telephone to verify account information.•Ensure customers are satisfied with their purchases or service.•Assist customers in placing orders, fulfilling refunds and handling exchanges.•Oversee product recalls.•Use sales computer technology to maintain customer records and orders.•Call Cold call potential customers.•Inform existing customers of promotions and deals.