Experience

Sally Beauty Supply LLC

• Retail
• 1 - 100 Employee

• Acting Store Manager

  • Feb 2023 - Present

• Assistant Store Manager

  • Jun 2022 - Present

  - Assist store manager with daily operational and administrational duties of the store and on boarding new employees.- Ensure that all customers have exceptional and customer-fit solutions to all their beauty and hair care needs.- In partnership with the store manager, goals and sale targets exceed company expectations.- Assign budgets and expenses are controlled and maintained additionally while growing sales and managing inventory.- Safety, security and company policies are met to ensure staff and client safety at the store.

• Sales Associate Beauty Advisor

  • Jun 2021 - Jun 2022



RBC

• Canada
• Banking
• 700 & Above Employee

• Banking Advisor Intern

  • Jul 2021 - Dec 2021

  Provided advice and support through digital channels to new and existing clients with their everyday banking, credit and investment needs in a sensitive and private manner.Established and maintain relationships with individual business customers and provide assistance with problems these customers may encounter.Collaborated with Senior Managers to ensure clients documentation is verified for accuracy and completeness.Committed to creating a meaningful and unforgettable client experience through interaction and coordination to drive client satisfaction and trustworthiness to reach client’s financial goals.Responded to client-initiated contact, assisting them with a full range of financial transactions which include (cheques, cash, automatic payment system, credit applications, pre-authorized and electronic payments) within a fast-paced environment. Additionally, actively listening and engaging clients in conversation to further understand their individual financial needs.

• Client Advisor

  • Nov 2015 - Jul 2021

  Proactively and effectively resolved client concerns at first point of contact through advice, education, and solutions using critical thinking skills. Provided expert safety advice to clients on financial products and services and how to conveniently navigate digital channels to better assist their financial needs.Possessed knowledge and expertise of various financial offers and solutions for personal banking such as credit solutions, introductory investments and financial tools, to support client needs and uncover possible future contact and retention resulting in strong impact.Developed and maintained client relationships, which included on-going contact via written and oral communication. Supported the administrative needs of clients and team by initiating letters, phone calls, emails while maintaining an extensive client database.Provided supervision and ongoing observational training and coaching with accuracy and precision to new employees and colleagues on operational tasks, utilizing digital platforms, applications and resources to effectively resolve client concerns.Successfully reconciled all cash operations for the institution. Effectively collaborated on staff meetings to help mitigate operational losses, create and implement competent processes to enhance departmental teamwork. Minimized risk by taking appropriate action to reduce client exposure and unit losses, while maintaining excellent client experience.



Kelly Services

• St Catharines, Ontario

• Human Resource Assistant

  • Jul 2015 - Oct 2015

  Provided initial front-line contact and administrative support for the human resources department by creating memos, welcome and dismissal letters, presentations, reports and other correspondence for distribution internally and externally. Documented minutes and monthly reports for departmental meetings, while complying with strict deadlines. Managed and maintained executives’ calendar, schedules and travel arrangements for business trips. Communicate and coordinate with internal departments regarding hiring efforts. Redesigned several job descriptions, reviewed and pre-screened high volumes of resumes of potential candidates. Selected and organized candidates for job interviews, scheduling and conducting formal orientation sessions in collaboration with the head of Human Resources. Ensured compliance with labour regulations regarding the recruitment and screening of applicants. Informed and advised human resource personnel on the interpretation of labour policies, regulations, and legislation. Assisted new employees with WHMIS completion and facilitated additional testing per request from other departments. Successfully maintained the company’s HRIM system and database of over 100 employees.