Kheem Jude Ramos

Learning and Development Manager at Altair Global Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Credentials

  • Develop Interpersonal Skills for Inclusive Workplaces
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Foundations of Learning Management Systems (LMS)
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Lean Six Sigma Yellow Belt (ICYB)
    Process Doctor Academy
  • Live Video Animator
    Animaker Inc.
  • Project Management Professional (PMP)
    Process Doctor Academy

Experience

  • Altair Global Solutions
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • Learning and Development Manager
      • Aug 2021 - Present

      **Evaluate organizational requirements and work with SME's and senior leadership to design solutions optimizing onboarding employee performance, and quality management. **Developing, facilitating and supervising training programs for employees. Assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. **Accountable for training department attrition, including trainers, agents, and overall project attrition Utilize systems and procedures to improve the operating quality and efficiency of the Learning and Development department **Spearheaded personal development classes for staff members in Debt Collections and Objection Handling. **Evaluated instructor performance and effectiveness of training programs, providing recommendations for improvemen

  • ONE Contact Center
    • United States
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Training & Quality Supervisor
      • Jan 2021 - Jul 2021

      • Manages day to day operations ensure audit delivery business operations are done per client requirement • Ensure quality framework is in place and coordinated across stake holders • Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to Project’s contract agreement. • Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance • Establish quality governance process with clients and operations to ensure effective communication and organization • Works with client on change management process, tools enhancements, and workflow amendments • Bring innovation ideas and help client create work process standardization

  • Telstra
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Learning Specialist
      • Feb 2018 - Nov 2020

      **Responsible in onboarding new hire technical support representative from foundation training to product specific training up until nesting. Supported the largest telco in Australia (Telstra & NBN). **Develops training modules and designs suitable training programs as identified from the training needs analysis **Conducting training to promote employees' technical skills. Conducted multiple conversation classes across all Bigpond Helpdesk function and conducted multiple back to back new hire classes in Telstra Bigpond Helpdesk

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Specialist
      • May 2014 - Jan 2018

      Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Consults with users to determine steps and procedures taken to identify and resolve the problem. Applies knowledge of computer software, hardware, and procedures to solve problems. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with other staff to research and resolve problems. Collaborates with programmers to explain errors and/or recommend modifications in programs. Arranges service by software or hardware vendors to repair or replace defective products. Maintains knowledge of technology innovations and trends. Performs other related duties as assigned.

Education

  • University of Makati
    Bachelor's degree, Business Administration and Management, Marketing
    2010 - 2014

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