Khea Sam

Executive Account Manager at Miller Wenhold Association Management
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • Certification Program Association Management
    ASAE: The Center for Association Leadership
    Jul, 2022
    - Nov, 2024

Experience

  • Miller Wenhold Association Management
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Executive Account Manager
      • Mar 2017 - Present

      Proficient in Constant Contact Plans and implements Association Annual Meetings, Conferences, and Seminars Skilled on YourMembership Experienced on GoToWebinar, GoToMeeting and Zoom Strong interpersonal and customer service skills Efficient in Wix Creates e-newsletters Responds to and processes telephone, e-mail, fax, and in-office inquiries Trained in WordPress Help grow sponsorships and exhibitors Proficient in Constant Contact Plans and implements Association Annual Meetings, Conferences, and Seminars Skilled on YourMembership Experienced on GoToWebinar, GoToMeeting and Zoom Strong interpersonal and customer service skills Efficient in Wix Creates e-newsletters Responds to and processes telephone, e-mail, fax, and in-office inquiries Trained in WordPress Help grow sponsorships and exhibitors

  • Airlie
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Assistant Food and Beverage Manager
      • Dec 2015 - Nov 2016

      • Supervise a staff of 12 or more employees in a customer service environment • Review and approve timecards for front of house staff • Manage schedules for staff ensuring no degradation in service due to inadequate coverage in multiple shifts • Conduct interviews as needed and run daily pre-shift meetings to keep staff informed of operations • Code and distribute all invoices accurately to not delay payment • Mentor to more than 30 employees • Execute special events • Inventory alcohol at the end of every month and order food • Make sure all events are set up properly and on time • Help out different departments when needed • Help resolve issues when they arise Show less

  • Apple Spice Junction
    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Relationship Manager
      • Jul 2014 - Dec 2015

      As a Relationship Manager I have the expertise to reach out to businesses within the community and create special events from fundraisers to other marketing events to increase awareness of company branding. I enjoy implementing creative marketing strategies utilizing Social Media venues, such as Facebook, to enhance public relations and foster customer relations. I also enjoy managing company activities for groups such as “Relay For Life”, “Summer Sizzle” and other events with local churches, companies, and schools. Show less

  • Chesapeake Beach Resort and Spa
    • Chesapeake, Maryland
    • Floor Supervisor
      • 2014 - 2014

      Well organized Floor Supervisor with the ability to manage a team of 10 staff members including completion of daily tasks, implementing policies and procedures, staff schedules, break times, and weekly staff meetings. Consistently provide guidance and encouragement to staff resulting in increased productivity. Successfully exercised good judgment and made appropriate decisions when responding to guest inquiries and/or complaints and resolving them in a timely manner. Effectively interacted with guests on a regular basis to ensure guests’ expectations. Show less

  • the Tides Inn
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Assistant Restaurant Manager
      • Mar 2012 - Dec 2013

      Instrumental with managing special events with up to 200 guests by assisting with the planning, organizing, coordinating, and monitoring of event action items. Manage the supervision of 8 staff members; including conducting performance evaluations, quality control inspections, guidance and direction. Facilitate with the hiring of new employees. Effectively increased operations through inventory control, staff meetings, motivational talks, and interacting with guests to ensure customer satisfaction. Developed and implemented promotions, special events, displays, arrangements, and reservations for this 100+ room facility. Show less

  • Levy Restaurants
    • United States
    • Food & Beverages
    • 700 & Above Employee
    • Catering Supervisor
      • May 2011 - Jan 2012

      Summer Internship Exceptional support to banquet manager with the day-to-day operations of the business. Acting Catering Supervisor responsible for a staff of 12 and managing events from 25 – 500 people. Trained and monitored staff for professionalism and company standards. Provide excellent assistance with planning and logistics of special events from inception through to completion. Successfully managed several events simultaneously that were at one stage of planning or the other. Spearhead the planning, execution and overseeing of the day-to-day support of event programs. Demonstrate the ability to work in a facility holding up to 41,222 guests. Show less

  • Kenmore Inn
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Guest Services
      • May 2010 - Aug 2010

      Cater to guests’ comfort and enjoyment by facilitating with programs and events for the guests. Demonstrate ability to provide concierge services in keeping with the standards of the facility. Greeted guests along with checking them in and out on a daily basis and assisted with maintaining financial records. Effectively generate and process banquet event orders along with securing products and service for the event. Monitor special events and analyze space requirements. Cater to guests’ comfort and enjoyment by facilitating with programs and events for the guests. Demonstrate ability to provide concierge services in keeping with the standards of the facility. Greeted guests along with checking them in and out on a daily basis and assisted with maintaining financial records. Effectively generate and process banquet event orders along with securing products and service for the event. Monitor special events and analyze space requirements.

  • Chord's
    • Fredericksburg, Va
    • Hostess
      • Jul 2006 - Feb 2007

      •Ensured guests’ needs were met and that they enjoyed their experience at the restaurant •Monitored activities to ensure minimal disruption •Coordinated logistical requirements for day-to-day operations •Kept up-to-date schedules and maintained awareness of procedures •Ensured guests’ needs were met and that they enjoyed their experience at the restaurant •Monitored activities to ensure minimal disruption •Coordinated logistical requirements for day-to-day operations •Kept up-to-date schedules and maintained awareness of procedures

  • Merriman's Restaurant and Bar
    • Fredericksburg, VA
    • Server
      • Feb 2006 - Jul 2006

      •Served up to twenty five people at one time •Successfully managed working in a high stress environment •Coordinated and executed day-to-day support for large gatherings •Identified suggestions for improvement •Helped plan resource requirements to ensure customer satisfaction •Served up to twenty five people at one time •Successfully managed working in a high stress environment •Coordinated and executed day-to-day support for large gatherings •Identified suggestions for improvement •Helped plan resource requirements to ensure customer satisfaction

Education

  • James Madison University
    Bachelors of Science, Kinesiology
    2008 - 2011

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