Strategic Partner

• Oct 2021 - Present

Managing Director, Principal HR Consultant, AoEC Executive Coach, NLP Coach & Trainer at IMCC LLC

• Apr 2018 - Present

The Intilaqa Management Consulting Company (IMCC) was established on the 1st of April 2018 to focus on Management Consultancy Services. IMCC was established with the aim of providing relevant and sustainable Career Coaching, Executive Coaching, People & Culture Solutions, and Psychometric Assessments to support businesses in establishing, implementing, transforming, and innovating on their unique and individual requirements. As a small business, we are able to afford our clients a higher level of attention whilst consulting on the various architected People & Culture Solutions. IMCC is owned by two well-seasoned Subject Matter Experts both with 20 years of proven pragmatic experience and passion for people. They share a vast array of experience over various industries and sectors; these include but are not limited to: Telecommunication, Banking, Construction, IT, Aluminum Manufacturing, Defense Industry Companies, Aviation, Automotive, Financial, Ports, Mining, Tourism, Family Businesses, Fertilizer Manufacturing and Pelletizing. We work closely with our clients to understand and diagnose their individual business needs in order to develop and align People & Culture Strategies that will best complement their respective business direction and needs aiming to maximize mutuality within all aspects of organizational integration, employee commitment, and quality of work aiming to maximize mutuality within all aspects of organizational integration, employee commitment and quality of work. Show less

Managing Director/ Principal HR Consultant/ NLP Coach & Trainer

• Jul 2012 - Apr 2018

After 15 years in the Human Resources Industry, Khayerunisaa Abbas knew that she needed something more. Having always been passionate about human psychology and performance, Khayerunisaa Osman discovered life coaching and eventually founded her personal development company Steps4ward in 2012. The mission was simple: to help people develop their full potential and lead happier lives through creating their desired worlds today. Today, steps4ward achieves this end through its exceptional programs including • Coaching • HR Advisory • Training & Development Programmes Experience and Qualifications Khayerunisaa Abbas is an experienced performance coach, dynamic facilitator and effective trainer with advanced qualifications is life, business and executive coaching and a certification in Neuro Linguistic Programming (NLP). She has worked with a range of individuals and organizations in both the public and private sector including but not limited to: Abu Dhabi Finance, Alizz Islamic Bank, Bank Muscat, Barclays Bank, Capital Markets Authority, Haya Water, Jusoor, Masood John Brown, Oil Refineries & Petroleum Industries Company(Orpic), Public Authority of Investment Promotion and Export Development (PAIPED), Sohar Aluminium, Sohar Industrial Port Company (SIPC), The Research Council, Vale, Zubair Automotive Group Show less

HR Solutions Operations Consultant

• Jan 2009 - Jul 2013

Talent2 HR Consultant

• Jan 2009 - Dec 2009

Senior Manager Recruitment

• Apr 2008 - Mar 2009

Job Purpose - To develop all strategies, systems and operating plans to meet the recruitment needs for all current and future talent acquisition for USD. Was responsible for planning, target projections and delivering on all recruitment strategies to ensure that the right type of employees existed in every division right from the get go. Recruitment Strategy Development - Defined and developed a USD recruitment strategy inline with the business strategy to achieve the budgeted people requirements for all talent acquisition and ensured to built strong internal capabilities. Recruitment Operational Planning & Implementation - Built operational plans for delivering USD divisional teams recruitment strategies. Created and delivered on agreed plans and budgets to divisional heads satisfaction Determined list of preferred vendors, suppliers for sourcing assessment, selection and recruiting services Identifed needs assessment/fulfillment - Had a full understanding of divisional requirements Qualified job specifications, job descriptions, and salary requirements. Candidate Control - Reviewed progress, performance and complete satisfaction surveys, pre-screened candidates before interviews for suitability and carried out post interview follow ups accordingly. Show less

Human Capital Recruitment Specialist

• Jan 2006 - Dec 2008

Applied acquired knowledge and experience of policies and procedures in providing Recruitment-specific professional guidance and support to internal clients and colleagues on the more complex Human Resources related issues. Produced management and regular progress reports that set out implications of actions and recommend ways forward. Undertook projects of significance, including allocation of tasks to junior staff, monitoring progress and ensuring timely delivery of end results working along with the Change Management and Knowledge Manager. Assisted in coaching junior staff, and senior management in carrying-out assigned tasks, to contribute to their overall people development. Provided experience-based input for the development of new Human Resources processes, systems or procedures in order to improve efficiency and meet the changing requirements of internal clients. Maintained and updated Human Resources records to ensure completeness, validity and accessibility of recorded information. Observed strict levels of confidentiality and handled personal cases with the appropriate degree of sensitivity In order to protect the rights of individuals. Achievements Internal clients and colleagues acknowledged quality of advice received and the manner in which it was provided. Management acknowledged the value of the reports submitted and the quality of the information included. Projects were completed on time and to the required standards. Staff responded to coaching and showed evidence of having developed. Suggestions for developments or improvements were endorsed and acted upon. Record System users were able to easily access data that was current and valid. Service recipients (employees) confirm protection of rights. Show less

HR Specialist

• Jan 2005 - Dec 2006

Delivered a People Strategy for eHosting DataFort. Drove performance against people KPI’s. Acted as a conduit and representative for all central HC processes for eHosting DataFort. Tailored and implemented (to agreed standards) HC processes to eHosting DataFort and Quality requirements. Monitored SLA’s with TECOM HC and recommended improvements. Drove and championed a Performance Management culture at eHosting DataFort in conjunction with Human Capital. Collated all training and development needs and produced and communicated a company wide training plan for eHosting DataFort (in collaboration with the TECOM Training and Development department). Managed and monitored the delivery of eHosting DataFort Training and Development Plan. Implemented a UAE National Development Programme in eHosting DataFort. Drove the delivery of Training and Development solutions and ensured consolidation in the workplace. Proactively offered a People support service to all employees. Delivered an internal (both eHosting DataFort and TECOM) Communications Strategy (in collaboration with Customer Services Manager). Implemented an agreed and tailored Reward and Recognition programme. Drove and championed resolution of all Health and Safety issues. Provided Counseling, Mentoring and Coaching services to all senior management and their teams. Chaired the People Development Committee. Provided regular reports and recommendations on People activities to CEO and Directors. Carried out recruitment (in collaboration with TECOM HC) for all vacant eHosting DataFort positions. Implemented a process for development and produced a succession plan for key roles in eHosting DataFort. Show less

Manager Receptionists and Telephone Operators

• Jan 2004 - Nov 2005

A demanding role, recruiting, motivating and empowering the team including coaching, training and managing their performance in accordance to company standards whilst liaising with all departments ensuring 70% of customer satisfaction was met as the first point of contact for all customers visiting the Head Office. Resolved or escalated difficult customer relation’s issues for the team and updated them with any policy or organizational changes. Recorded, processed and managed the teams personal files ensuring all leave and lieu days were recorded in a timely manner. Produced monthly reports, booking conference rooms and meetings for the Chairman of Emaar and catering to all VIP guests to ensure a smooth transition and correct handover procedure. Created a high standard of exceptional service to all internal customers with a well-managed booking system for conference rooms and meeting rooms throughout the building. Show less