Experience

Barker Langham

• United Kingdom
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Administrative Assistant

  • Jan 2023 - Present

  Dubai, United Arab Emirates



Al Asma Group

• Assistant Vice President Operations and Logistics

  • Aug 2022 - Mar 2023

  Manage warehouse inventory and keep records of the inventory. Monitor and manage budgets. Select carriers for transportation and negotiate rates and contracts with carriers. Respond to and resolve complaints and problems. Keep up-to-date on shipping carriers, routes and rates and any changes to them.



AlAsma Group

• United States

• Office Manager

  • Jan 2022 - Mar 2023

  Dubai, United Arab Emirates • dealing with correspondence, complaints and queries. • preparing letters, presentations and reports. • Answering phone calls and preparing CEO’s schedules • Booking travel arrangements for the CEO • Taking Minutes and Participating in Board meetings • Maintain the office condition and arrange necessary repairs • Partner with HR to update and maintain office policies as necessary • Organize office operations and procedures • Coordinate with IT department on all office… Show more • dealing with correspondence, complaints and queries. • preparing letters, presentations and reports. • Answering phone calls and preparing CEO’s schedules • Booking travel arrangements for the CEO • Taking Minutes and Participating in Board meetings • Maintain the office condition and arrange necessary repairs • Partner with HR to update and maintain office policies as necessary • Organize office operations and procedures • Coordinate with IT department on all office equipment • Ensure that all items are invoiced and paid on time Show less



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Reservations Specialist

  • Aug 2021 - Jan 2022

  Sharjah, United Arab Emirates • Efficiently and promptly establishing the correspondence service to guest inquiries. • Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period. • Be aware of the hotel product, rates, packages and promotions. Process all reservation queries, changes and cancellations received by phone, e-mail, internally and through corporate reservations. • Communicate with partner travel agencies and… Show more • Efficiently and promptly establishing the correspondence service to guest inquiries. • Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period. • Be aware of the hotel product, rates, packages and promotions. Process all reservation queries, changes and cancellations received by phone, e-mail, internally and through corporate reservations. • Communicate with partner travel agencies and platforms • Update the daily and weekly reports for the Revenue Manager Show less



VEO Worldwide Services

• Romania
• International Trade and Development
• 500 - 600 Employee

• Transport Coordinator

  • Aug 2020 - Jul 2021

  Sousse, Tunisia • Find Transport Solutions with limited cost • Regroup Transport routes all over Europe. • Book delivery appointments • Dispatch drivers to complete deliveries. • Record shipment details on the computer system. • Review driver logs. • Respond to client feedback or complaints. • Prepare pays lips for drivers.



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Support Executive

  • Sep 2019 - Dec 2019

  Qatar • Communication Support to the maintenance team while doing house visits. • Weekly and daily reporting of customer complaints and feedback to the Service manager. • Weekly and daily reporting of customer complaints and feedback to the Samsing main quarters in Dubai. • Providing detailed explanation on the repairs performed on the Device while the team are in Action .



Sidra Medicine

• Qatar
• Hospitals and Health Care
• 700 & Above Employee

• Medical Unit Clerk

  • Apr 2018 - Aug 2019

  Qatar • facilitating communication between patients, family members and medical staff • Coordination the ins-outs of patients inside the ward. • Scheduling appointments and completing Admission Procedures. • Creating medical records for non-Sidra Patients, receiving Emergency cases, copy all necessary documents and make sure care was given within the shortest notices. • Discharging Patients, transferring, requesting transportation and doing the liaison with other wards and departments… Show more • facilitating communication between patients, family members and medical staff • Coordination the ins-outs of patients inside the ward. • Scheduling appointments and completing Admission Procedures. • Creating medical records for non-Sidra Patients, receiving Emergency cases, copy all necessary documents and make sure care was given within the shortest notices. • Discharging Patients, transferring, requesting transportation and doing the liaison with other wards and departments within the Hospital Show less



London Academy QATAR

• English Teacher

  • Jun 2017 - Oct 2017

  Qatar • Arabic / English -English /Arabic Translation of Legal Documents and Confidential Legal Contracts • Teaching Basic French Language Communication Classes for both children from the age of 6-14 and adults • Providing English Language supportive courses for different students from pre-school up to university. • Teaching basic communication skills for Children between the age of 5 and 10. • Having a good knowledge of the Qatari, British and American Curriculum.



Mannai Corporation QPSC

• Qatar
• IT Services and IT Consulting
• 700 & Above Employee

• CRM Senior Executive

  • Oct 2014 - Oct 2017

  Qatar Senior Customer Relation Executive Cum Administrative Assistant • Provides customer service to GM vehicle customers and dealers on all non-technical issues in timely manner and within company guidelines. • Responsible for implementation of procedures according to GM dealer standards. • Deals internally communication with Admin, Marketing and Sales Departments as well as the customers. • Implements marketing and advertising campaigns by coordinating with all other PR companies and… Show more Senior Customer Relation Executive Cum Administrative Assistant • Provides customer service to GM vehicle customers and dealers on all non-technical issues in timely manner and within company guidelines. • Responsible for implementation of procedures according to GM dealer standards. • Deals internally communication with Admin, Marketing and Sales Departments as well as the customers. • Implements marketing and advertising campaigns by coordinating with all other PR companies and Medias. • Prepares marketing reports by collecting, analyzing and summarizing business reports. • Keeps promotional materials ready by coordinating requirements with graphics department, inventory of stocks, placing orders and verifying receipts. • Supports sales staff by providing sales data, marketing trends and competitor comparison report. • Provides all the assistance to the department including scheduling, correspondence and other duties. • Covers reception and mail handling as needed and Assists in planning of meetings and special events. Show less



Private Serctor

• Iraq
• International Trade and Development
• 1 - 100 Employee

• Private Tutor

  • Jan 2012 - Mar 2017

  Qatar Freelance Tutor: • Teaching Basic French Language Communication Classes for both children from the age of 6-14 and adults • Providing English Language supportive courses for different students from pre-school up to university. • Teaching basic communication skills for Children between the age of 5 and 10. • Having a good knowledge of the Qatari, British and American Curriculum.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance Translator

  • Jan 2011 - Jan 2016

  Qatar Arabic / English For Legal Documents and Confidential Legal Contracts



Transcom world wide

• Canada
• 1 - 100 Employee

• Customer Service Assistant/Team leader

  • Feb 2012 - Jun 2014

  Tunisia May 2013- September May 2014 Tunis, Tunisia Customer Service Agent ⦁ Attracts potential customers by answering product and service questions; suggesting information about other products and services. ⦁ Opens customer accounts by recording account information. ⦁ Maintains customer records by… Show more May 2013- September May 2014 Tunis, Tunisia Customer Service Agent ⦁ Attracts potential customers by answering product and service questions; suggesting information about other products and services. ⦁ Opens customer accounts by recording account information. ⦁ Maintains customer records by updating account information. ⦁ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ⦁ Maintains financial accounts by processing customer adjustments. ⦁ Recommends potential products or services to management by collecting customer information and analyzing customer needs. ⦁ Prepares product or service reports by collecting and analyzing customer information. ⦁ Rroute calls to appropriate resource ⦁ Contributes to team effort by accomplishing related results as needed. September 2014-December 2014 Customer Service Senior Supervisor and Team Leader • All the above tasks as any regular agent. • Preparing team production specific report in addition to daily activity report and monthly proficiency report for the team, production and consumption. • Assigning daily tasks in addition to monotiling day-to-day activity for each team member Show less



Private Clinic - Alternative Medicine

• Alternative Medicine
• 200 - 300 Employee

• Administrative Assistant

  • Jan 2013 - Mar 2014

  Tunisia December 2012- May 2013 Tunis, Tunisia Administrative Assistant/Receptionist • understanding and implementing healthcare policies. You will need to understand the regulations in the healthcare industry and how those apply to your healthcare facility. • Facing detail-oriented tasks and situations that will call for effective problem solving skills: issue with staff or administrative duties… Show more December 2012- May 2013 Tunis, Tunisia Administrative Assistant/Receptionist • understanding and implementing healthcare policies. You will need to understand the regulations in the healthcare industry and how those apply to your healthcare facility. • Facing detail-oriented tasks and situations that will call for effective problem solving skills: issue with staff or administrative duties • Managing the office schedule and maintain the organization of patient records and appointments. Show less