Experience

Skillston

• Pakistan
• Hospitality
• 1 - 100 Employee

• Head Corporate & Intl. Relations

  • Apr 2021 - Present

  Rejoined after Covid Pandemic. Rejoined after Covid Pandemic.



Pakistan Food Association

• Association Secretary

  • Oct 2019 - Mar 2020

  - Soliciting Existing & New Members for the Association. - “Pakistan Travel Mart 2019” (Inauguration Conference & Stalling), single handedly coordinated ‘Guest Speakers, Guests listing, Preparation of Conference Material, Presentation, Digital Media i.e Pictures & Video. Prep-up Setting up the Stall. And after a long break, re-introduced the PFA Students Internships while getting nearly 40-50 Students participating in the 3-Days Stalling. - “International Consumer Product Fair & Food Asia 2019” (Inauguration Conference and Stalling), - Planned & executed PFA-Executive Members Meeting with agenda of 2020 Plan. - Official Communications, as well as Social Media FB updates. - University of Karachi-Food Sciences & Technology Dept. Annual Graduation Festival 2019, Guest Speaker from PFA and a Full Day Stall, - Engaging Students/Interns from Bahria University (more than 60 in numbers X 3 Days), - Engaging Students/ Interns from SSAT-Hospitality Institute (more than 22 in numbers X 3 Days), - Hosted Industry Networking Dinner Reception hosted (nearly 100 Guests invited) - Turkish Embassy Turkish National Day 2019, - Vietnam Trade Delegation Meeting with PFA Participated by Head of Trade Mission-Pak, Director and Dpty. Dir. Vietnam Ministry of Ind. & Trade. - Planned & executed “PFA Management Introduction Meeting” between Pakistan Food Association – PFA & Pakistan Navy School of Logistics - PNSL. • Conducting Three (3) Educational Tours for 150 PNSL Cadets & Galley Senior Staff, at Aga Khan University Hospital. - Articles for Magazines web publishing. - Maintained & provided PFA Financial Book Keeping & Account, including Bank Reconciliation, • Attended 3-Days “Halal Food Management & Lead Implementer Certificate Course & Workshop” at University of Karachi Food Science & Technologies Dept.

• Head Corporate & I.R

  • Apr 2017 - Apr 2019

  Team Building, New Hiring of Faculty from Hospitality Industry, Revived & Renewed Local & Foreign Affiliations & Accreditations programs Sindh/Federal and International, Industrial & International Relations, Industrial & Educational Student Tours, Marketing Planning, Students Admissions (Revenue), MoUs & Agreements with Industrial Partners, Workshops developments, Seminars, Events & Expo Planning Team Building, New Hiring of Faculty from Hospitality Industry, Revived & Renewed Local & Foreign Affiliations & Accreditations programs Sindh/Federal and International, Industrial & International Relations, Industrial & Educational Student Tours, Marketing Planning, Students Admissions (Revenue), MoUs & Agreements with Industrial Partners, Workshops developments, Seminars, Events & Expo Planning



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Corporate Account Manager

  • Apr 2014 - Aug 2016

  - Maintaining Relationship, Generating new Sales, development/ presentation & submissions of proposals and customer services. - Joined IPTEL Technologies (Telecom Company) in March 2015, as V.P.Sales Telecom & Contact Center Solutions; AVAYA and Asterisks - Maintaining Relationship, Generating new Sales, development/ presentation & submissions of proposals and customer services. - Joined IPTEL Technologies (Telecom Company) in March 2015, as V.P.Sales Telecom & Contact Center Solutions; AVAYA and Asterisks



HnM Sourcing International

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Marketing Director

  • Dec 2010 - Dec 2013

  - Responsible for subsidiary www.sizytex.com (Hospitality Textiles Division); Tendering, Sourcing, developing new customers for Linen & Terry articles. Working directly with 5+Stars Hotel groups for vendor enlistments. Sales with Airlines, Retail Stores (M.E/EU/USA) for Linen & Terry articles - Responsible for subsidiary www.sizytex.com (Hospitality Textiles Division); Tendering, Sourcing, developing new customers for Linen & Terry articles. Working directly with 5+Stars Hotel groups for vendor enlistments. Sales with Airlines, Retail Stores (M.E/EU/USA) for Linen & Terry articles



HTECH Solutions (Pvt) Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• Manager Marketing & Sales

  • Jul 2009 - Dec 2010

  - Assisted in Company’s new premises / office built-up. 52 Work Stations, LAN/Networking and vendor management. - Preparation & submission of Tender documentation for “600 channel/20 E1 CDGK Contact Centre”. Tender successfully won, worth PKR 85 Million. - Providing ‘CDGK Contact Centre’ HR Services. Interviewed > 150 candidates and hiring of >40 Agents, 2 Team Leaders for the “CDGK CC”. - Managing all Financial and administrative matters in coordination with Finance Dept. on fortnightly basis



Pronet (Pvt.) Limited

• Pakistan
• Telecommunications
• 1 - 100 Employee

• Key Account Project Manager

  • Nov 2006 - Oct 2008

  - Habib Bank Ltd. (Phone Banking/Call Center deployment for 400 agents),AVAYA ACD, CMS, Duplicated Media Servers, AES, MMS, Phone-Sets, Soft Phones deployment and Plasma Wall Board testing & commissioning. - Royal Bank of Scotland R.B.S formerly ABN-AMRO Bank (Call Center for 100 Agents and Branch’s IPT). - Allied Bank Ltd. (Call Center for 100 Agents). - SaudiPak Comm. Bank. IPT Solution for Head Office - Karachi and Regional Offices in Lahore and Islamabad. - Extensive prospecting Pan-Pakistan, solution designing, tendering, Pre-Qualification, assisting customers in evaluation process, end-to-end communication with prospects, liaison & maintaining working relationship with vendors



Allied Bank Liited

• 200 - 300 Employee

• Manager Call Centre

  • Aug 2005 - Oct 2006

  - Assigned task to identify, evaluate and assist in selecting the desired Call Centre / Help Desk solution for ABL’s 250-ATMs, 50,000 ATM card holders and 17,000 Master card holders. Forecasting, Budgeting, Hiring & Training, SLAs, maintaining >85% Svc. Level. And providing Complaint Management solutions. - Implemented ABL centralized Call center (0800 enabled) in central office Karachi, capable of ACD, IVR, Call recording, Soft-Phone technology and MIS-Reporter Pack. - Managing annual budget for the call center of under 5 Million for the Year 2006. Managing transactions audit, DCFC (Departmental Control Functions Checklist) on regular basis, fortnightly and monthly reporting



EATZ Food Products

• Business Partner

  • Jul 2002 - Mar 2005

  Development of niche’ “Organic Dried Fruit Pulp Bars” responsible for Production, Sales & Promotion, Distribution Setup and day-to-day matters. - Maintained team of > 70 personnel (Production to Packing). Developed Mango, Strawberry, Apple, Guava and Pineapple ‘Dried pulp Bars’. - Sourcing of Vendors and suppliers for Raw Material, - Sourcing for Distribution & Sales Network, - Costing and Pricing for Ex-Factory, Distributor, Wholesaler and Retailers, - Marketing Plan, as per defined Budgets.



Indus TV

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Communications Manager

  • Mar 2002 - May 2002

  - Assist Marketing Manager in routine work. meeting with Brands (advertisers) for sales of Air Time on channels and ensuring the advertisement placement as per the agreed schedules. - Established Out-Sourced Call Center (0900), IVR and Agent enabled), for incoming calls in Live-Shows. - Recommended & implemented software for “Release Order Tracking” and “Fixed Point Chart”, which resulted in optimum level of monitoring Sales (Advertisements) as per schedule provided by the clients. - Assist Marketing Manager in routine work. meeting with Brands (advertisers) for sales of Air Time on channels and ensuring the advertisement placement as per the agreed schedules. - Established Out-Sourced Call Center (0900), IVR and Agent enabled), for incoming calls in Live-Shows. - Recommended & implemented software for “Release Order Tracking” and “Fixed Point Chart”, which resulted in optimum level of monitoring Sales (Advertisements) as per schedule provided by the clients.



Data-Bridges.com Pvt. Ltd

• Marketing Director

  • Apr 2001 - May 2002

  Provided Medical Transcription services, Web Development services and Off-Shore Call Center services to U.S market. Provided Medical Transcription services, Web Development services and Off-Shore Call Center services to U.S market.



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Consumer Finance Service Specialist (Authorised Signer)

  • Apr 1995 - Apr 2001

  - Consumer Finance Asset Products Customer Services (Auth. Signer). Training of staff Pan Pakistan, Dept. Audit, development of Service Plan / Policies / Process Flows, SLAs, for Credit Cards Master & Visa , Auto Loan, Mortgages and Personal Loans products. - Supervisor Walk-In Area-CS&Q. - Investigation Officer, Citiphone Banking-CS&Q (Snr. Admn. Asst.). Assigned task and successfully developed “Problem Resolution Unit-IMPRU-Investigation Management & Problem Resolution Unit, which is now followed by all the banks. - Assistant Administrator, Citiphone Banking-CS&Q (Snr. Admn. Asst). - Citiphone Banking Officer- Citiphone Banking-CS&Q (Admn. Asst).


harvest topworth
• Sales Executive

  • 1994 - 1995