Experience

The Bank of Khyber

• Pakistan
• Banking
• 700 & Above Employee

• Business Analyst

  • Jul 2019 - Present

  1. Documenting, Analyzing business needs and requirements2. Analyzing and providing solutions to issues that have been faced by bank users.3. New product Development for Retail Business (Branch Banking Operations)4. providing support and trouble shooting for T-245. Branch issues resolution6. GO LIVE contribution in migration of Retail Data, mentioned requirement in BPR sessions7. Conduct UAT sessions to test the retail and operations products.8. Distribution of profit for Deposits and accounts . Creation and update of profit keys, profit rates update. Solving profit payment related issues. Show less

• Operations Manager

  • Aug 2010 - Jul 2019

  Implement all service related initiatives such that cash handling, money transfers, issuance of pay-orders & drafts, collection Items, maintenance of Cheque books & ATM cards and all other counter specific products and servicesTo ensure the highest level of customer service is provided at all times and the customer’s banking needs are fully met in a professional and competent manner.Support RMs in attending to and following up on customer service issues with customers, exceptional investigations and inquiries with other functions to ensure issues are resolved.Supervise the overall operations of the branch service functions; scrutinize daily transaction vouchers, computer reports and ensure rectification if required in any transaction.Reconciliation of all cash suspense accounts on daily basis.Management of service delivery output to ensure adherence to service standard.To ensure that the branch premises maintains highest standards of hygiene, cleanliness and comfort. Show less



Emirates Global Islamic Bank

• Manager Operations

  • May 2008 - Aug 2010

  Emirates Global Islamic Bank Limited: - Working as manager operations and manage the following task. Implement all service related initiatives such that cash handling, money transfers, issuance of pay-orders & drafts, collection Items, maintenance of Cheque books & ATM cards and all other counter specific products and services are provided with the highest services. To ensure the highest level of customer service is provided at all times and the customer's banking needs are fully met in a professional and competent manner. Support RMs in attending to and following up on customer service issues with customers, and internal departments such as credit and custodial, etc; exceptional investigations and inquiries with other functions to ensure issues are resolved. Supervise the overall operations of the branch service functions; scrutinize daily transaction vouchers, computer reports and ensure rectification if required in any transaction are up-to-date. Reconciliation of all cash suspense accounts on daily basis. Management of service delivery output to ensure adherence to specific service standard. To ensure that the branch premises maintains highest standards of hygiene, cleanliness and comfort. Show less



Dubai Islamic Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Head Teller

  • Oct 2006 - May 2008

  I was working as Head Teller positioned at Peshawar Branch I was working as Head Teller positioned at Peshawar Branch



United Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Branch Supervisor

  • Jun 2001 - Oct 2006

  - The position is responsible for the supervision of the entire operational and sales related matters of the branch with the following job descriptions. Ensure Cash supply and reconciliation of daily cash entries. Maintain cash holdings as per bank's policy in accordance with the instructions by Head Office & prudential regulations. Management of all ATM operations. Signature verification of all cheques, validation / approval of all cash deposits and withdrawals in amounts which are in excess of Cash Officer's limit including Uni-remote. Ensure policy compliance with Bank's applicable policies and SBP regulations, to prevent / control fraud & forgeries and aim for zero ICU / Audit exceptions. Maintain required efficient turn-around-time service standards to achieve maximum customer satisfaction. Working as coordinator audit with internal and external auditors and timely follow up on their exceptions when pointed out. PROFESSIONAL DEVELOPMENT / TRAINING:- Effective branch Management, Institute of bankers of Pakistan Basic Banking Training Course, U. B. L Staff College Islamabad Uni - Bank Training Course, U. B. L Staff College Islamabad Service Quality & Product Knowledge, U. B. L Library Peshawar Show less