Experience

Meowingtons

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Customer Service Manager

  • Nov 2018 - Present



GFL SYSTEMS CLARK INC.

• Call Center Operations Manager

  • Jan 2015 - Jun 2018



Teletransform INC

• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • May 2014 - Dec 2014

  -Manages a team of 25 agents.-Deliver client service level agreements and KPIs.-Coaches the agents individually with their AFIs and targets.-Reports to the CEO regarding the team’s daily, weekly and monthly sales. -Manages a team of 25 agents.-Deliver client service level agreements and KPIs.-Coaches the agents individually with their AFIs and targets.-Reports to the CEO regarding the team’s daily, weekly and monthly sales.



IQOR PHILIPPINES

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Operations Manager

  • Sep 2012 - Mar 2014



PSG Global Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Acquisition

  • Apr 2012 - Aug 2012

  • Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions



GreenGlobal Solutions Corporation

• Human Resources Manager

  • Jun 2011 - Mar 2012

  • Handled recruitment process• Endorsed qualified candidates to Team Managers• Handled payroll system and payouts.• In charge of employees concerns and complaints• Implementation of company rules• Tracking of daily attendance• Plans and conducts new employee orientation to foster - positive attitude toward company goals• Advises management in appropriate resolution of employee relations issues.• Prepares reports and recommends procedures to reduce absenteeism and turnover.• Responds to inquiries regarding policies, procedures, and programs.• Keeps records of benefits plans participation such as insurance and pension plan, personneltransactions such as hires, promotions, transfers, performance reviews, and terminations, andemployee statistics for government reporting.



Medialink Contact Solutions

• Team Leader

  • Dec 2007 - Aug 2010

  • Deliver the team sales target• Deliver the required volume of effective coaching• Deliver client service level agreements and KPIs• Manage and motivate the sales and quality performance of a team of up to 15 Sales Advisors• Ensure Advisors are delivering individual sales targets• Maximize productivity• Report and distribute management information highlighting areas for improvement and those of concern and opportunity• Recommend and implement operational process and platforms improvement• Appraise and develop staff• Work towards and implement best practice person• Handled recruitment process• Endorsed qualified candidates• Coach, Motivate and Support through a coaching culture



SunLife of Canada Philippines

• Philippines
• Insurance
• 1 - 100 Employee

• Administrative Manager

  • Jan 2005 - Nov 2007

  -Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services.-Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services. -Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services.-Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services.