Experience

Humanify

• Canada
• Human Resources Services
• 1 - 100 Employee

• Senior Talent Acquisition Advisor | IT AND Training Consultant

  • Jun 2021 - Present

  The first responsibility: Recruitment Project Manager Manage multiple recruitment projects as a Project Owner (PO), across all sectors and industries in Canada/US; Demonstrate productivity while performing account management, innovating candidate sourcing strategies and building client relationships: • Led intake meetings for open requirements with hiring managers by identifying staffing needs, understanding criteria, verifying the interview processes, and setting timelines. • Managing a recruitment team on each project, reviewing team workload, and allocating resources to meet our hiring targets. • Posting requirements on various job boards such as the company website, LinkedIn and Indeed. • Managing and tracking requirements and applicants through an Applicant Tracking System (ATS). • Assess candidates’ information, including C.Vs., portfolios and references. • Source applicants through online channels, such as LinkedIn, Indeed and other professional networks. • Successfully phone screening talent of numerous skill sets to determine the best fit for the clients. • Coordinating and setting up interviews between hiring managers and candidates. • Responsible for presenting offers and ensuring background and reference checks are completed promptly and accurately. • Keep records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders. The second responsibility: Training Consultant Tailored theoretical and practical training (on real work) in talent acquisition and attraction for different groups of people (recruiters and hiring managers): • Equip the recruiters and hiring managers with the necessary tools, • Abilities and techniques to find/source talent, • Engage with passive candidates, convert them into interested leads and move them through the recruitment process all the way to the hiring stage.



Newtrax

• Canada
• Mining
• 100 - 200 Employee

• Talent Acquisition Consultant- via Humanify

  • Nov 2021 - Present

  Collaboration between Newtrax and Humanify. I joined Newtrax HR team to assist them in their recruitment process of IT and Engineering talents. Email: kfilali@newtrax.com Collaboration between Newtrax and Humanify. I joined Newtrax HR team to assist them in their recruitment process of IT and Engineering talents. Email: kfilali@newtrax.com



Croix Bleue du Québec

• Canada
• Insurance
• 200 - 300 Employee

• Talent Acquisition Consultant- via Humanify

  • Jun 2021 - Apr 2022

  Collaboration between Croix Bleue and Humanify. I joined Croix bleue HR team to assist them in their recruitment process of IT talents. Email: khaoula.filali@qc.croixbleue.ca Collaboration between Croix Bleue and Humanify. I joined Croix bleue HR team to assist them in their recruitment process of IT talents. Email: khaoula.filali@qc.croixbleue.ca



CN

• Canada
• Rail Transportation
• 700 & Above Employee

• Talent Acquisition Consultant- via Tundra

  • Dec 2020 - Jun 2021

  Collaboration between CN and Tundra. I joined CN HR team to assist them in their recruitment process of IT and Engineering talents. Email: kfilali.asslaoui@cn.ca Collaboration between CN and Tundra. I joined CN HR team to assist them in their recruitment process of IT and Engineering talents. Email: kfilali.asslaoui@cn.ca



Tundra Technical Solutions

• Canada
• Staffing and Recruiting
• 300 - 400 Employee

• IT / Engineering Recruiter

  • Nov 2019 - Jun 2021

  • Coordinate with account or hiring managers to identify staffing needs. • Ability to identify and source candidates for existing and future client requirements through online channels such as LinkedIn, Indeed, Monster and JobIllico. • Develop a strong base of a variety of candidates, including but not limited to IT and Engineering. • Assess candidate information, including resumes and contact details, using our Applicant Tracking System (ATS). • Posting requirements on various job boards such as company website, LinkedIn, Indeed and JobIllico. • Conduct detailed screening of potential candidates, including interviews, reference checks, testing and background checks. • Responsible for presenting offers and negotiating contract terms with potential candidates. • Successfully build long-term and trusting business relationships with placed and proactive candidates for future placements.



CIBC

• Canada
• Banking
• 700 & Above Employee

• Credit Card Specialist

  • Jun 2019 - Nov 2019

  • Understand customer needs and advise them on credit card strategies and products that meet their objectives. • Act as a product knowledge specialist. • Fulfill sales and service activities for the customer in accordance with approved procedures. • Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes. • Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. • Identifiy and makes referrals to other business groups as needed.



National Bank of Canada

• Canada
• Banking
• 700 & Above Employee

• Branch Customer Service Representative

  • Jan 2018 - Oct 2018

  • Identify customer needs and initiate referrals to NBC colleagues.• Support customer requests for banking services, including handling transactions and supporting customers who walk into the branch.• Welcome customers warmly and meets their banking service and transactional needs with seamless execution.• Offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with NBC.• Review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.• Contribute to meeting branch business results and the customer experience.• Execute routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.• Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice.

• Inbound Customer Service Representative

  • May 2017 - Jan 2018

  • Probe to understand customer needs and provides advice related to personal banking and credit card strategies in the best interests of the customer. • Manage all transactional outcomes of customer calls or defers to appropriate internal business groups. • Escalate complex or unresolved customer situations to managers as required. • Perform any required activities to ensure customer’s requests are accurately processed. • Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate into customer conversations in a professional manner. • Integrate marketing promotions and programs into customer conversations when appropriate. • Maintain the confidentiality of customer and Bank information. • Identify and reports suspicious patterns of activity that are suspected to be related to money laundering.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Field Sales Representative

  • Dec 2015 - Jan 2017

  • Attract residential customers to purchase Bell Fibe TV, Internet, and Home Phone services. • Leverage existing internal sources of sales leads. • Identify new sources of opportunities for sales through referral. • Document and submit sales orders on a timely basis. • Obtain and provide local market intelligence and feedback to the Marketing group. • Attract residential customers to purchase Bell Fibe TV, Internet, and Home Phone services. • Leverage existing internal sources of sales leads. • Identify new sources of opportunities for sales through referral. • Document and submit sales orders on a timely basis. • Obtain and provide local market intelligence and feedback to the Marketing group.