Khansa Khairunnisa

Customer Service Specialist at Iron Bird Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Indonesia, ID
Skills

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Credentials

  • Import Management and Incoterm 2020
    Kaweroo Institute
    Sep, 2021
    - Oct, 2024
  • Export Management
    Kaweroo Institute
    Aug, 2021
    - Oct, 2024
  • Certified Dangerous Goods Professional (CDGP)
    Badan Nasional Sertifikasi Profesi
    Apr, 2021
    - Oct, 2024
  • Transportation and Logistics Training
    Trisakti Institute of Transportation and Logistics
    Apr, 2021
    - Oct, 2024
  • Warehouse Management
    BNSP Republik Indonesia
    Apr, 2021
    - Oct, 2024
  • Certified International Freight Forwarder (CIFF)
    Badan Nasional Sertifikasi Profesi
    Mar, 2021
    - Oct, 2024
  • Operator Logistics
    Badan Nasional Sertifikasi Profesi
    Mar, 2021
    - Oct, 2024
  • Reservation and E-Ticketing Amadeus System
    Sekolah Tinggi Manajemen Transportasi Trisakti
    Jan, 2016
    - Oct, 2024
  • PIB and PEB Training in Electronic Data Interchage
    Sekolah Tinggi Manajemen Transportasi Trisakti
    Jan, 2014
    - Oct, 2024

Experience

  • Iron Bird Logistics
    • Indonesia
    • Truck Transportation
    • 100 - 200 Employee
    • Customer Service Specialist
      • Apr 2022 - Present

      as Customer Service especially in Domestic/Land Shipment, my responsibilities are :1. Handling and providing all document for domestics shipments2. Tracking land transport / trucking schedules (check truck position) from loading location to unloading location3. Monitor the result of dismantling of each truck, completion of SPK / DO and making calculation of add cost4. Communicating with customers, agents, vendors, and other related parties regarding domestics shipments5. Receive, record and prepare documents for the purpose of invoice payment process to Finance Accounting Dept6. Responsible for customer issues and all timelines recording and admin transport, accurate and complete.7. Preparing reports Show less

    • Operations Support Analyst
      • Jan 2018 - Present

      As Operations Analyst, my responsibilities are :1. Collecting daily order and trucking planning for delivery needs2. Monitoring daily fulfillment operational activities3. Coordinating with other related divisions4. Collecting, processing, analyzing, and validating data from various sources5. Providing daily, weekly, monthly reports based on necessity6. Analyzed overall operation process and plan the improvements especially in operation service level7. Do other administrative duties8. Increased sales volume order by forecasting volume order for export import shipments and trucking utilities9. Always delivered to strict deadlines and received positive feedback from Managers and other related division Show less

    • Customer Service Export
      • Dec 2017 - Jan 2018

      as Customer Service Export my responsibilities are :1. Collaborating with customer, shipping agent, and other related parties regarding export shipments2. Handling all documents for export process3. Observing shipment progess and update to customer4. Cooperating with sales, finance, and operations regarding the shipment progress5. Responsible for customers issues6. Generated monthly report update for marketing teams7. Ensure assigned tasks or projects are completed in a timely manner and with high level of quality and accuracy. Show less

  • PT Cardig Aero Services Tbk (CAS Group)
    • Indonesia
    • Aviation and Aerospace Component Manufacturing
    • 1 - 100 Employee
    • Legal Administrator
      • Aug 2017 - Dec 2017

      as Legal Admin, my responsibilities are : 1. Managing all company documents related to cooperation agreements and legal contacts 2. Reviewing legal contract, corporation agreements, and other legal documents related to company project 3. Monitoring validity of corporation agreements, and other legal documents 4. Submiting and updating corporation agreements, and other legal documents to internal system 5. Archiving documents by arranging in accordance with the validity of corporate agreements, legal contracts and other related documents Show less

  • PT. Iron Bird Transport
    • Wholesale Import and Export
    • 1 - 100 Employee
    • NVOCC Intern
      • Oct 2016 - Dec 2016

      as NVOCC Intern, my responsibilities are : 1. Cordinating with customer for Shipments bookings 2. Cordinating with Feeders for rate, slot and space 3. Follow up with Agent/Shipper/Principal for booking details, approvals and inventory 4. Preparing and compiling the requisite operational documentation 5. Updating shipment status for customer as NVOCC Intern, my responsibilities are : 1. Cordinating with customer for Shipments bookings 2. Cordinating with Feeders for rate, slot and space 3. Follow up with Agent/Shipper/Principal for booking details, approvals and inventory 4. Preparing and compiling the requisite operational documentation 5. Updating shipment status for customer

Education

  • Sekolah Tinggi Manajemen Transportasi Trisakti
    Bachelor's degree, Economics
    2013 - 2017
  • SMA Negeri 113 Jakarta
    2010 - 2013

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