K M REZAul Alam

Deputy Manager, Client Relationship & Business Development at NewsBangla24.com
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Contact Information
us****@****om
(386) 825-5501
Location
Dhaka, Bangladesh, BD
Languages
  • English -

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Credentials

  • Certified Professional Photographer (CPP)
    Wedding & Portrait Photographers Bangladesh (WPPB)
    Aug, 2015
    - Oct, 2024
  • Certified Professional Photographer (CPP)
    Wedding & Portrait Photographers Bangladesh (WPPB)
    Aug, 2015
    - Oct, 2024
  • Certified Professional Photographer (CPP)
    Wedding & Portrait Photographers Bangladesh (WPPB)
    Aug, 2015
    - Oct, 2024
  • Yes I Can !!!
    Radisson Blu
    Apr, 2015
    - Oct, 2024
  • Graphics Design
    Institute of Information Technology
    Jul, 2004
    - Oct, 2024

Experience

  • NewsBangla24.com
    • Bangladesh
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Deputy Manager, Client Relationship & Business Development
      • Oct 2020 - Present

      • Maintain relationship with advertisement partners & follow-up with the advertisement partners. • Maintain proper documentation of Marketing & Planning & working on Branding and Advertising. • Develop a growth strategy focused both on financial gain and customer satisfaction • Conduct research to identify new markets and customer needs & service the existing clients. • Promote the company’s services & terms & conditions addressing or predicting clients’ objectives • Promoting Weekly You-tube show & overseeing the PR activities of the company. • Proposing new strategies for achieving sales targets & preparing monthly sales reports. • Focused on high profile individuals to create a premium Client data base. • Build corporate Relations with new companies to increase corporate business. Show less

  • Nakshikatha
    • Bangladesh
    • Advertising Services
    • 1 - 100 Employee
    • Operation Manager, Signature Lounge, Standard Chartered Bank
      • Oct 2018 - Aug 2020

      • Improved customers’ satisfaction by introducing background music & Public Announcement system. • Identified the loopholes of billing procedure & automated the whole process from manual system. • Resolved the billing system error by initiating & implementing 3rd level checking procedure. • Supervised the activities of the team members & monitored inventory, logistics & cleaning issues. • Changed the BAR sales strategies which increased the Bar sales significantly. • Trained the Front Office & Operations Team in terms of lounge operation & Customer service. • Led the recruitment & selection, training for the team members, set KPI, evaluate performance. • Lead the daily operations of BAR, Lounge operations team & the other respective (Front Office, HK, F&B Service, F&B Production & Engineering) teams of 56 people. Show less

  • The Westin Dhaka - Marriott International Inc.
    • Bangladesh
    • Hospitality
    • 100 - 200 Employee
    • Assistant Manager Marketing Communications
      • Feb 2016 - Feb 2018

      Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.  Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites). Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team. Coordinates and executes Hotel and F&B printed materials.  Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns. Show less

  • Radisson Blu Chattogram Bay View
    • Bangladesh
    • Hospitality
    • 1 - 100 Employee
    • Senior Marketing Communications Executive
      • Feb 2015 - Jan 2016

      Works with e-commerce to verify the Hotel’s website and related websites are updated on a regular basis.  Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.  Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers. Coordinates and executes Hotel and F&B printed materials.  Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions. Show less

  • Al Rostamani International Exchange
    • United Arab Emirates
    • Financial Services
    • 100 - 200 Employee
    • Senior Executive, Business Development (Marketing & Client Relationship)
      • Dec 2008 - Aug 2014

      • Promote Inward and outward Remittances & ensured accuracy of communication with the clients • Planning & implementing different tools & techniques for business development • Responsible for achieving sales targets & Preparing monthly sales reports • Focused on high profile individuals to create a premium Client data base. • Build corporate Relations with new companies to increase corporate business. • Promote Inward and outward Remittances & ensured accuracy of communication with the clients • Planning & implementing different tools & techniques for business development • Responsible for achieving sales targets & Preparing monthly sales reports • Focused on high profile individuals to create a premium Client data base. • Build corporate Relations with new companies to increase corporate business.

  • Warid Telecom International Ltd.
    • Customer Service Executive
      • May 2007 - Oct 2008

      • Coordination among various relevant departments & Coordinate with Supervisor. • Making outbound calls and customer survey calls, both for the company and on behalf of the clients • Lock customer’s problem in TABS (On Line) for Urgent Solution. • Maintain MIS, Making credit verification calls & Turning cold calls into LEADs. • Coordination among various relevant departments & Coordinate with Supervisor. • Making outbound calls and customer survey calls, both for the company and on behalf of the clients • Lock customer’s problem in TABS (On Line) for Urgent Solution. • Maintain MIS, Making credit verification calls & Turning cold calls into LEADs.

  • Standard Chartered Bank
    • Singapore
    • Financial Services
    • 100 - 200 Employee
    • Customer Service Representative (CSR), Corporate & Priority
      • Jan 2006 - May 2007

      • Lock customer’s problem in e-CRM (On Line) for urgent Solution & improved the operating procedure. • Resolving problem related to customers account, i Banking (Internet Banking), ATM/Debit Card • Resolved Customer issues on escalated calls & escalated customer complaints to AMO/OBB/CCM. • Lock customer’s problem in e-CRM (On Line) for urgent Solution & improved the operating procedure. • Resolving problem related to customers account, i Banking (Internet Banking), ATM/Debit Card • Resolved Customer issues on escalated calls & escalated customer complaints to AMO/OBB/CCM.

Education

  • London Metropolitan University
    BCIS, Software Engineer
    2003 - 2006
  • IBCS Primax Software Bangladesh Ltd. under NCC, UK
    International Diploma, Computer Studies
  • RAJUK Uttara Model College
    HSC, Business Study
    2001 - 2003
  • Adamjee Cantonment Public School
    SSC, Humanities
    1999 - 2001

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