Experience

Times Corner Boutique Hotel
• Vietnam
• Hospitality
• 1 - 100 Employee
• Executive Assistant Manager

  • Aug 2022 - Present

Seaworld Namaste
• Assistant Director of Sales and Marketing

  • May 2020 - Apr 2022


Chen Sea Resort & Spa Phu Quoc

• Vietnam
• Hospitality
• 1 - 100 Employee

• Reservations Supervisor

  • Mar 2018 - May 2020

  Reports to : Front Office Manager Supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills. Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager or front office manager with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees.1. Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.2. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.3. Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.4. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.5. Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. 6. Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.7. Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.8. Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)9. Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.10. Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (Booking.com, Orbitz, Expedia etc.)

• Reservations Officer

  • May 2017 - Mar 2018

  Report to: Front Office ManagerResponds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.2. Processes reservations from the sales office, other hotel departments, and travel agents.3. Knows the type of rooms available as well as their location and layout.4. Knows the selling status, rates, and benefits of all packages plans.5. Communicates reservation information to the front desk.6. Helps develop room revenue and occupancy forecasts.



Phu Quoc Eco Beach resort

• Reservations Officer

  • Mar 2016 - May 2017

  1. Making reservations of hotels (new, amendments, cancellations) 2. Following up confirmations and entry status to the system 3. Checking availability and stop sales of the hotels 4. Following up usage of allocated rooms (commitments/allotments) 5. Negotiating with hotels concerning any controversial situations 1. Making reservations of hotels (new, amendments, cancellations) 2. Following up confirmations and entry status to the system 3. Checking availability and stop sales of the hotels 4. Following up usage of allocated rooms (commitments/allotments) 5. Negotiating with hotels concerning any controversial situations



Mango Bay resort Phu Quoc

• Receptionist

  • Feb 2014 - Feb 2016

  - Check in-out guests - Arrange shuttle bus to pick up and drop off guests from airport and harbor. - Be the information center. Answer guest’s questions. - Receive complaint, solve problems in ability or report to higher level some serious problems. - Be a cashier. - Take directed bookings. Take bookings from AGODA, BOOKING.COM, EXPEDIA,… - Check in-out guests - Arrange shuttle bus to pick up and drop off guests from airport and harbor. - Be the information center. Answer guest’s questions. - Receive complaint, solve problems in ability or report to higher level some serious problems. - Be a cashier. - Take directed bookings. Take bookings from AGODA, BOOKING.COM, EXPEDIA,…



InterContinental Asiana Saigon

• Hospitality
• 1 - 100 Employee

• Banquet Staff

  • Mar 2013 - Feb 2014

  - The most significant job function of a banquet staff member is serving food to the event's guests. Depending on the type of banquet, after greeting guests, direct them to a buffet line or start delivering their meal courses. After the meal, I typically serve attendees dessert and coffee. - Backroom maintenance is also a task for the banquet staff. A lot goes on behind the scenes of the banquet event. Coffee must be kept fresh as well as bread baskets filled. Dishware items like glasses and plates are also monitored and kept readily available if extras are needed. In addition, general cleaning is also a part of hosting banquets, including rinsing coffee makers, keeping counters clear of debris and wiping clean condiment containers. - one important banquet staff member duty is providing excellent customer service, friendly and welcoming. When working with banquet attendees, it's important to wear a smile. - Set up the room for event, turn over it for next event.