Khanh Tran
Head of Dealer Network Development and Customer Quality Division at Vietnam Automotive Industry Development Co., Ltd (VAD)- Claim this Profile
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English Professional working proficiency
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Bio
Credentials
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IBM, HP, Cisco, Juniper, Nortel, Symantec, Trend Micro, Checkpoint, Dell, Toyota...
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Experience
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Vietnam Automotive Industry Development Co., Ltd (VAD)
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Vietnam
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Head of Dealer Network Development and Customer Quality Division
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Oct 2020 - Present
Vietnam Automotive Industry Development Ltd., (VAD) - The Authorized Exclusive Distributor of Nissan in Vietnam. 1. Management duties - Lead the development of the budget and overall operation plan, allocate resources, monitor the performance of the DND&CQ department in accordance with the Company's strategy and plan. - Lead the management and development of personnel of the DND&CQ department to become a professional, dynamic, capable team in line with the Company's mission and core values: - Lead the development, monitoring of implementation and continuously reviewing, ensuring continuous improvement of processes and procedures to improve process efficiency and control the department's operations. 2. Professional duties - Lead the development and management of regulations, policies, processes and questionnaires to monitor and evaluate operations for the nationwide dealer network: - Organize and develop the company's dealer network: - Organization and management of the existing dealer network for retail activities: - Organize and manage the development and upgrade of direct interaction channels with customers and products and tools to enhance customer experience. - Propose the need to import all kinds of panels, panels, accessories to supply to dealers. Coordinating with the Administration - Human Resources department in completing the supplier selection and purchasing procedures. - Consulting in the organization and implementation of customer care activities of the Company nationwide Achievements: - Some new Nissan dealerships that have been developed and built up since I started working for VAD: Nissan Mien Nam 3S & 1S, Nissan Phu My 3S & 1S, Nissan Tan Phu 3S, Nissan Giai Phong 3S, Nissan Nam Dinh, Nissan Hai Duong, Nissan Hung Yen, Nissan Son La, Nissan Gia Lai... - All indexes of CSI/SSI met or exceeded the set target in 2021, 2022
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Nissan Vietnam Co. Ltd
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Vietnam
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Automotive
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1 - 100 Employee
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Head of Dealer Network Development
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Apr 2016 - Oct 2020
• Develop Dealership as planned strategy • Ensure the timeline in setting up dealership in accordance with Nissan Standard • Advise and consult dealers for any business opportunities • Monitor dealers’ financial performance and recommend improvement where necessary In conjunction with the Sales Managers & Marketing Manager and other functional departments to provide the best possible assistance to dealers • Keep communication open at all times with the dealer network • Coach dealers to reach aligned understanding of requirements and success criteria • Accurately report on status of dealers operation and efficiency and suggest appropriate actions for improvement • Manage the non-technical training team in order to satisfy all required training to the dealership • Participate in a schedule meeting with all dealers in Vietnam • Work together with dealers to maximize their revenue and profit in terms of sales, service and parts • Maintain close relationship with strategically important local suppliers and dealers to protect and develop company position • Build up relationship with local & national authorities • Act as “branch manager” when implementing NREDI throughout our organization • Coach colleagues on a day-to-day basis in their job functions • Oversee company operations to insure strategy implementation and efficient, quality and cost effective management of resources • Act, behave in accordance with and promote Nissan Vision, mission, philosophy and core values with all employees, customers, suppliers, partners and government/official institutions. Some typical Nissan 3S dealership that I’ve developed since I started working for Nissan: Nissan Kinh Do, Nissan Bac Giang, Nissan Thanh Hoa, Nissan Lao Cai, Nissan Gia Lai, Nissan Quy Nhon, Nissan Go Vap, Nissan Bac Ninh, Nissan Thai Nguyen, Nissan Vinh Phuc, Nissan Pham Van Dong, Nissan Ha Long, Nissan Hai Phong, Nissan Tan Phu, Nissan Quan 9, Nissan Ha Tinh, Nissan Dong Hoi...
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Toyota Long Bien Co., Ltd
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No.7-9 Nguyen Van Linh Rd., Long Bien Dist., Hanoi, Vietnam
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Sales Manager
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Oct 2010 - Apr 2016
Responsible to manage sales persons to fulfill the TMV’s target, Building and maintain the good relationship to all customers, Supply the Toyota vehicles, service and spare parts to customers, ..... Responsible to manage sales persons to fulfill the TMV’s target, Building and maintain the good relationship to all customers, Supply the Toyota vehicles, service and spare parts to customers, .....
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Client Representative
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Mar 2009 - Sep 2010
+ Collaborate with IBM resources to bring VALUE to clients. + Develops and implements a marketing plan and the supporting strategy for specific opportunities. + Works with the client and IBM resources to establish and implement coverage/marketing plans to achieve business objectives and customer satisfaction. + Helps to implement long range plans and learns to structure profitable proposals. + Helps to make IBM business objectives including revenue and customer satisfaction. + Assists in making decisions regarding, and contributes to customer satisfaction. + Contributes to team efforts. + Understands and applies knowledge of information technology and associated solutions related to the Client’s business to attain the position and team objectives + Draws upon concepts and knowledge of information technology to collaborate with team members and other IBM functions + Recognizes job-related problems in account planning and solution implementation and works to produce solutions with the assistance of manager. Analyzes causes using available methods and procedures related to information technology and the client profession. + Analyzes client problems using available methodologies and prepare alternative solutions for discussion with manager, other IBM functions towards adoption of agreed solution to the client. + Assists in determining the priority position of an opportunity on the client value system.
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FPT Information System
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Vietnam
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IT Services and IT Consulting
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700 & Above Employee
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Sales Manager
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Jun 2002 - Mar 2009
+ Research, classify customers to make marketing plans + Find customer and develop customer relationship + Co-ordinate with other departments to supply the general solutions to customers such as Core Switching, Internet Banking, ATM/POS, WAN, Video Conferencing… + Co-ordinate with many suppliers and vendors to supply the best solutions to customers. + Preparing offers for the customer by coordinating internal resources and external suppliers (Cisco, IBM, HP...), ensuring that all aspects of price, delivery, payment terms and other commercial terms + Supply general solutions to customers + Participate in Bid activities + Manage contracts by making draft contracts, ordering goods; implementing goods in many areas... + Co-ordinate with Accounting Department to watch for the payment terms of customers until completely. + Always maintain good customer relationship + Experience from international business
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TOYOTA Giai Phong Company (TGP)
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Sales Executive
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Sep 2000 - Jun 2002
Responsible for selling Toyota products and services. + Find customers by many ways (telephone, friends....) + Persuade customers to purchase cars and accessories + Perform the No.1 position of Toyota in Vietnam + Always maintain good customer relationship Responsible for selling Toyota products and services. + Find customers by many ways (telephone, friends....) + Persuade customers to purchase cars and accessories + Perform the No.1 position of Toyota in Vietnam + Always maintain good customer relationship
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Education
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1996 - 2000
National Economics University (NEU) Vietnam
Bachelor's degree, Business Administration and Management, General
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