Experience

AB Bank Limited

• Bangladesh
• Banking
• 400 - 500 Employee

• Executive Vice President, Head of IT & eBiz Operations

  • Dec 2022 - Present

• Head of IT & eBiz Operations

  • Feb 2021 - Present

  Head of IT• Lead large IT projects, including the design and deployment of new IT systems and services• Analyze business requirements by partnering with key stakeholders across the Bank to develop solutions for business needs. • Help define IT infrastructure strategy, architecture, and processes. Manages selection and deployment of all new technologies• Lead security IT audits of access to core systems and physical security reviews. Regulators (Bangladesh Bank & Reserve Bank of India) IT audit and compliance coordination. • Sets the technology direction for the Bank. Maintains knowledge of long-term IT operations plans and resulting information technology needs. IT operations to drive attainment of SLAs. • Oversees IT functions, including Application Development, 24x7 Operations Team, Surrounding Applications, Trade Finance, Treasury Back Office, CBS Management, Switch and Cards Management Systems, Islami Banking, IT Security, Infrastructure and Network Management. • Select and manage all 3rd party providers and vendors• Spearhead digital journey within the organization by implementing suitable technologies and applications.Head of eBiz Operations (Cards & Alternate Delivery Channel)• Develop and maintain robust Card Operations for the growing card business and ensure that the operational procedures conform to the Bank’s standard of quality, operational efficiency, and controls and include effective internal controls to manage operational risks.• Continuously review, recommend and implement improvements/enhancements to operational procedures & workflow within Card Operations.• Establish and monitor operational performance standards, service standards, and service level agreements to ensure a very high level of both internal and external customer satisfaction.• Ensure smooth ATM, Internet Banking and Mobile Apps Operations• Manage Card & all Network (VISA, MasterCard, NPSB, BFTN, EFT, IB, SMS, Utility bill) Dispute & Chargeback Show less

• Senior Vice President

  • Mar 2006 - Dec 2022

• Head of eBiz Operations & Deputy Head of IT

  • Sep 2020 - Feb 2021



Systems & Technology

• Dhaka

• System Manager

  • Oct 2004 - Feb 2006

  Local agent of Tata Consultancy Services. • Coordinate the project “Oracle Apps Implementation” for GrameenPhone Limited with TCS. • Coordinate and implementing “Maintenance, Operation & Support for NBR (National Board of Revenue) of CAM Products (Customs Administration & Modernization)” with C&M Local agent of Tata Consultancy Services. • Coordinate the project “Oracle Apps Implementation” for GrameenPhone Limited with TCS. • Coordinate and implementing “Maintenance, Operation & Support for NBR (National Board of Revenue) of CAM Products (Customs Administration & Modernization)” with C&M



Clapp & Mayne Inc.

• Dhaka

• Network And Database Administrator

  • Sep 2002 - Sep 2004

  • Establish and maintain sound database backup & recovery policies and procedures • Implement and maintain database security (create and maintain users and roles, assign privileges) • Perform database tuning and performance monitoring • ETL Process of Data captured by Bangladesh Customs ASYCUDA++ system • Perform general and technical troubleshooting and give consultation to development teams, Local & International Consultants. • Internet Server Administration (Mail and Proxy) • Local Area Network (LAN) design & maintenance • Onsite installation of OS (SCO UnixWare), Oracle server software and related products, Database creation, product installation, product functional test in deferent sites of Customs Houses and National Board Of Revenue (NBR). • Provide training on SCO UnixWare and Oracle; developed products installation and maintenance for the NBR IT team. Worked on Windows 2000, SCO UnixWare 7.1.1, and Red hat Linux 9 with Oracle 9i, 8i and 8. Show less



Computer Network Systems Limited

• Bangladesh
• Software Development
• 100 - 200 Employee

• Network Administrator

  • Jan 2002 - Aug 2002

  • Administration of Central Seat Reservation and Ticketing System (CSRTS) Server, Bangladesh Railway • Database Administration • Establish and maintain sound database backup and recovery policies and procedures • Internet Server Administration • Local Area Network (LAN) design & maintenance Worked on Windows 2000, SCO UnixWare 3.2, and Red hat Linux 7.2 with Oracle 8i, MS SQL Server and FoxBASE. • Administration of Central Seat Reservation and Ticketing System (CSRTS) Server, Bangladesh Railway • Database Administration • Establish and maintain sound database backup and recovery policies and procedures • Internet Server Administration • Local Area Network (LAN) design & maintenance Worked on Windows 2000, SCO UnixWare 3.2, and Red hat Linux 7.2 with Oracle 8i, MS SQL Server and FoxBASE.



GonoPhone Bangladesh Limited

• Dhaka

• System Support Engineer

  • Oct 2000 - Dec 2001

  Internet Service Provider. Corporate Client Support Internet Service Provider. Corporate Client Support



Institute of Science & Information Technology

• Dhaka

• Faculty

  • Oct 1999 - Aug 2001

  Linux administration training. Linux administration training.