Data Analyst

• Jan 2023 - Present

Managing Partner

• Feb 2023 - Present

Process Associate

• Dec 2021 - Apr 2022

Handled Customer complaints and promoted customer retention for ShopLC from USA, Canada and Mexico. Handled Customer complaints and promoted customer retention for ShopLC from USA, Canada and Mexico.

Founding Partner and Operations Manager

• Mar 2018 - Dec 2021

Looking after overall kitchen operations and Sourcing requirements. Looking after overall kitchen operations and Sourcing requirements.

Onboarding Associate for Goodworker

• May 2021 - Nov 2021

Support Associate at Instacart USA

• Apr 2020 - Aug 2020

Procurement Officer

• Feb 2015 - Sep 2017

*International procurement of housewares into Saudi Arabia. *Procuring from more than 20 suppliers including but not limited to brands like Fissler (Germany), Leifheit (Germany), Bormioli (Italy), Tescoma (Italy), Adamo (Italy), Lock&Lock (Korea), Fest (Greece), TokyoPlast (India) etc. *Estimating landed cost and profit margin before the imports. *Sourcing, negotiation, import and arrangement of customs clearance of housewares. *Vendor evaluation for freight forwarders. *Preparation of LC drafts and international TT payment drafts. *Planning and meeting delivery timeline, starting from production to receiving goods in warehouse. *Proficient in Oracle ERP module for SCM. Show less

Marketing & CRM Executive

• Mar 2011 - Jan 2015

*Responsible for rolling out Customer Engagement Programs and handling Queries for Non-prescription healthcare products. *Lead a team of CRM executives for verbal communication on 2 toll-free helplines, written communication on 8 brands' email ids and social networking pages. *Assisted the brand team in the execution of various promotional contests nationwide for healthcare consumer brands like Revital and Volini. *Generated customer database for demographics, their queries and provided data analyses for trends and consumer insights and effectiveness of different modes of advertisements for a campaign. Show less

Customer Service Executive

• Aug 2008 - Mar 2009

*Responsible for resolving product queries and complaints for Hindustan Unilever Pureit (water purifier) from existing and prospective customers from all over Rajasthan. *Generated leads and arranged product demo at home for potential leads. *Also maintained weekly and monthly progress reports for the division. *Responsible for resolving product queries and complaints for Hindustan Unilever Pureit (water purifier) from existing and prospective customers from all over Rajasthan. *Generated leads and arranged product demo at home for potential leads. *Also maintained weekly and monthly progress reports for the division.