Lead Program Manager

• Mar 2023 - Present

As a Lead Program Manager, I'm responsible for driving strategic initiatives and overseeing the successful delivery of programs across multiple teams.A strategic partner that empowers the Customer Success team to provide exceptional customer experiences, drive customer adoption and retention, and fuel sustainable growth for the company.Lead automations, process improvements, analytics, and roll-out relevant tools to help Customer Success (CS) team achieve better results.

Associate Director / Senior Program Manager

• Oct 2021 - Present

• Implemented automations, process improvements, analytics, and relevant tools to help Customer Success (CS) team achieve better results• Rolled out the RFPIO response automation tool, resulting in reduction in TAT by 15% for RFX & security questionnaire• Consolidated multiple tools and rolled out Confluence, resulting in improved user experience and reduction of license costs by $50K-$100K• Managed a competitive bidding process for Atlassian implementation, resulting in a cost reduction by 300% • Rolled out Jira & Jira Service Manager for improved ticket and product management for Product, Accelerators, & Connectors team• Supported the CS team with new automations, Vivun Hero rollout, Consensus demo automation rollout, Bloomfire support, and other initiatives Show less

Associate Director / Senior Solutions Consultant

• Feb 2017 - Oct 2021

• Value sell our AI enabled Zycus' Source to Pay solution to CXO suite• Achieved the closing of USD 2 Million for the year 2020-21• Received the "Star Leader of the Year 2017-18" award for my leadership in growing the Solution Consulting & Pilots team from 3 to 30 team members and exceeding stringent SLAs and quota• Achieved a headcount reduction of 2 FTEs through the implementation of RFX and demo automations• Managed end-to-end bid and proposal management for over 200 projects annually Show less

Lead Manager

• Feb 2017 - Apr 2018

Bid Manager

• Jun 2015 - Feb 2017

• Managed bids and proposals for deals valued from $50 Million to $6 Billion with top 3 telecom providers in India • Received recognition for contributing to winning a large $300 million opportunity within the first month of joining • Conducted detailed risk analysis and identified high-risk opportunities that saved $50 Million in non-payment • Ensured compliance with customer requirements and Ericsson Ways of Working • Selected for Rapid High Potential (RHP) leadership pool, reflecting leadership potential and contribution to the organization Show less

India Presales Lead (North America and Nordics)

• May 2011 - Jun 2015

• Great experience in leading and managing proposal teams and delivering successful proposals for large opportunities valued up to $600 million for North American and Nordic customers. • Led proposal center and demonstrated excellent communication skills both written and verbal, resulting in high-quality and compelling bid materials. • Proven experience leading multiple remote, cross disciplinary and cultural teams, within a global or complex regional scope • Received multiple awards for outstanding performance, including the "You-Go" award for being a go-to-person for strong knowledge and leadership Show less

Senior Sales Consultant

• Oct 2010 - May 2011

• Successfully promoted and sold Insurance Policy Administration System (PAS) solution to EMEA and APAC customers. • Effectively delivered CXO-level presentations driving new business and expanded relationships with existing customers. • Developed a Go-To-Market strategy for India region for Life Insurance product offering, which increased market penetration and revenue. • Represented the company in various seminars and expos, enhancing brand awareness and generating new leads. • Managed the end-to-end sales process, including demos, presentations, proof of concept, proposal management, and partner support, ensuring customer satisfaction and closing deals. Show less

Presales Analyst

• Jan 2007 - Oct 2010

• Demonstrated expertise in value selling Insurance PAS solution to APAC and North American customers through delivering demos, presentations, POC, proposal management, partner support, and application development. • Chosen to attend a prestigious high-performance Presales Design School. • Demonstrated expertise in value selling Insurance PAS solution to APAC and North American customers through delivering demos, presentations, POC, proposal management, partner support, and application development. • Chosen to attend a prestigious high-performance Presales Design School.

Software engineer

• Jul 2005 - Jan 2007

• Supported the Genworth/Sun Life Employee Group Insurance System, performing requirements gathering, impact and scope analysis, application development and enhancements, production support, knowledge management, and training of new team members. • Automated the third-party administrator (TPA) add/update process as part of the Six Sigma Green Belt project, saving the customer over $50,000 annually. • Promoted from ASE to SE level for demonstrating exceptional performance in short time period. Show less