NOC Associate

• Jul 2023 - Present

Multichannel Transmission Systems Operator-Maintainer

• Nov 2020 - Present

Provide reliable and timely information by installing, upgrading, repairing, and operating radio, transportable satellite terminal, multichannel transmission systems, security devices, and power generators. As well as analyzing diagnostics to isolate faults between systems, hardware, and networks to ensure the right information will always be received at the right time. Setting up transmitters, receivers, cable modems, and ultra-high frequency antennas. Providing records and library maintenance by documenting equipment for use by another department. Adding, extracting, removing, relocating, and structuring files from drives received from administrators. Running complete tests, implementing and modifying programs, and operating instructions to ensure proper system functionality. Monitoring and verifying the integrity of systems installations, backups, recovery, and security. Monitoring performance, making changes, and adjusting upgrades as needed. Setting up Cisco switches and routers. Configuring device interfaces, protocols, VLANs, access control lists, and other network-related settings. Providing users with system software, hardware, and networking knowledge. Created custom cable using crimping tool and cable tester. Applying procedures and principles of system security to correct and monitor security vulnerabilities. Executing precedent assignments mandating successive steps of planning and execution. Using Putty to manage and inspect devices remotely. Using Cisco Unified CM software to assign IP addresses to devices. Implementing Quality of Service (QoS) settings to prioritize network traffic, configuring routing protocols to ensure efficient data transmission, and configuring security features such as firewalls. Managing cable routing and connection to switches. Configuring Cisco switch ports. Running tests and monitoring bandwidth. Follow organizational structures, functions, procedures, and techniques to resolve issues. Show less

End User Support Specialist

• Jul 2022 - Jul 2023

Installed, configured, troubleshot, and updated local printer drivers, Adobe Acrobat, SAP software, and Microsft365 Office applications (Word, Excel, Outlook, SharePoint, One Drive, Visio), Operating systems, physically and with remote access software Dameware to establish DoD IT standard operating procedures, and compliance. Troubleshoot network issues such as printers, VPN, APIPA, physical connectivity issues. Modified, tested, and implemented system backup to one drive. Insured data recovery on reimaged systems. Managed Avaya IP communications devices through the Avaya Aura Communication Manager Messaging SMI. Verified and installed company-compliant software to end users' systems. Provided customer support services on Army 365, Guard Knowledge Network (GKN), Army Google Workspace (AGWS). Provided technical support on Government Furnished Equipment (GFE) to organization employees. Document customer support actions within the Remedy ticketing system. Document technical resolutions and fix for it help desk documentation. Maintained and administered KY NIPR user accounts in Active Directory, ensuring efficient access to network resources across the organization. Troubleshoot and resolved technical issues related to locked out accounts, including identifying the root cause and implementing preventative measures to avoid future lockouts. Used Active Directory to create, move, add to member groups, and manage user accounts. Coordinate weekly with System administrator, operations team and End User teams and Leadership. Provide leadership with visual PowerBi reports of the tickets in Remedy Ticketing System. Collaborated with various colleagues within the organization to provide feedback, suggestion and report finding on tools, application, automation, and scripts. Used SolarWinds network monitoring tool to monitor the network and report outages and issues to the network administrator. Query Active Directory logs using Splunk to generate reports to leadership. Show less

Computer Repair Technician

• Feb 2021 - May 2021

Performed diagnostics, tests, and repairs on personal computers in a timely fashion while using a ticketing system to document actions. Following safety procedures to disassemble and reconstruct damaged devices. Meeting quotas as an individual and as a team. Ran multi-level tests, implementing and modifying programs, and operating instructions to repair systems. Working with power tools. Using programming logic to perform thorough diagnostics and replaced necessary components such as keyboard, disk drive, operating systems, screen, trackpad, and other various components. Install and upgrade operating systems, schedule and monitor software and system performance reporting complex findings to a higher-tier specialist. Independently responsible for carrying out assignments following instructions, policies, and guidelines. Show less

Brand Ambassador

• Sep 2018 - May 2021

Executed a Virtual Reality (VR) demonstration to showcase advanced technical capabilities and immerse audiences in a realistic and interactive environment. Innovative VR technologies were used to deliver an engaging and informative presentation, while expert knowledge of software and hardware configurations was used to troubleshoot any potential issues. Provided updates, troubleshot and resolve network and software on Oculus products. Operated and maintained high-level programming language applications and software. Delivered a continuous stream of user data by utilizing complex software solutions. Coordinated with users to acquire inputs and presenting subject matter knowledge outputs to assist and make informed decisions. Deployed regular patches and updates on hardware and software without impacting system logic and customer experience. Communicated with supervisor to initiate redesigned solution and patch. Regularly diagnosed connected devices in the system for failures and asserted corrective actions. Provide knowledge in using system software, security principles, and functional application software to end users. Install, configure, upgrade and troubleshoot hardware and software components. Show less

IT Consultant

• Jan 2020 - Jul 2020

Meet with end-users and provide technical answers and support with various university software. Also responsible for troubleshooting, researching, modifying, networking, and repairing various department technology equipment and Hardware. Data processing support and services functions for users of digital computer systems. Assist users with a diagnosis of system faults and provide with the implementation of appropriate corrective actions. Creating and managing system user profiles, monitoring security tools, resetting passwords, and other administrative tasks. Analyze problems reported and classified problems to hardware, software, network, or user error. Installing, configuring, and troubleshooting hardware and software components. Documenting issues and solutions to maintain records. Providing a full range of IT customer support services on the computer systems installed university, as well as student's personal devices. Deciphering and fixing network configuration failures. Working with a higher-grade specialist, system administrators, and customers. Show less