Experience

Northwestern Mutual Toledo

• United States

• Office and Strategy Manager

  • Jan 2023 - Present

  Toledo, Ohio Metropolitan Area The Office and Strategy Manager oversees administrative procedures, facilities management, and champions the vision and holistic organizational planning of the firm.

• Director of First Impressions and Market Engagement

  • Jul 2022 - Present

  Toledo, Ohio Metropolitan Area The Director of First Impressions and Market Engagement oversees telecommunication systems management, digital marketing strategy development, and client experience. This role works in tandem with the District Office leadership team to anticipate the needs of the office, execute necessary changes, and takes independent action within areas of authority. The Director of First Impressions and Market Engagement also works closely with new advisors in developing personal digital marketing strategies… Show more The Director of First Impressions and Market Engagement oversees telecommunication systems management, digital marketing strategy development, and client experience. This role works in tandem with the District Office leadership team to anticipate the needs of the office, execute necessary changes, and takes independent action within areas of authority. The Director of First Impressions and Market Engagement also works closely with new advisors in developing personal digital marketing strategies and training new office members to use office equipment and telecommunication systems.



Directions Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Member Service Representative

  • Jul 2021 - Dec 2021

  Toledo, Ohio Metropolitan Area A Member Service Representative (MSR) performs teller terminal operations such as cash handling (including large and odd denominations), loan payments, and deposits as well as withdrawals and check cashing. As a service-oriented role, a MSR is required to engage in inter-department communication expressing the needs and concerns of members. Opening, closing, and transaction monitoring of both savings and loan type accounts are also functions of a MSR.



Dunkin'​

• United States

• Lead Barista

  • Sep 2017 - Jun 2021

  Bowling Green, Ohio, United States The barista is responsible for providing prompt, safe, and personable customer service. This role works directly under management in training new team members, establishing new technical norms and assists in the inventory management. Knowledge expectations, as related to food safety, included cooking temperatures, proper sanitation techniques, and contamination prevention in addition to food and beverage preparation.



Bowling Green State University

• United States
• Higher Education
• 700 & Above Employee

• Resident Advisor

  • Aug 2018 - Jan 2019

  Bowling Green, Ohio, United States The Residential Advisor (RA) works on a team of 10+ student staff members, and under the directions of a Residence Hall Director (HD), to cultivate a campus wide community through policy enforcement, communal programming, and behavioral modeling. The RA completes training which includes, but is not limited to, incident management and reporting, resident engagement and involvement, as well as the opening and closing of the residence hall. The RA is also responsible for assisting the Hall… Show more The Residential Advisor (RA) works on a team of 10+ student staff members, and under the directions of a Residence Hall Director (HD), to cultivate a campus wide community through policy enforcement, communal programming, and behavioral modeling. The RA completes training which includes, but is not limited to, incident management and reporting, resident engagement and involvement, as well as the opening and closing of the residence hall. The RA is also responsible for assisting the Hall Director in administrative duties such as weekly reporting, survey distribution and collection, as well as the distribution and or creation of marketing materials. Show less



Macy's

• 1 - 100 Employee

• Retail Sales Clerk

  • Jun 2018 - Jan 2019

  Dublin, Ohio, United States The retail sales associate addresses the concerns of customers as related to their style needs and preferences to maximize sales, minimize returns, and create new customers through satisfying service. This role works in tandem with the visual merchandising department as well as management to ensure product inventory has been rotated according to sale promotions, season changes, and overall fashion trends. The sales associate also engages in database management as associates are responsible for… Show more The retail sales associate addresses the concerns of customers as related to their style needs and preferences to maximize sales, minimize returns, and create new customers through satisfying service. This role works in tandem with the visual merchandising department as well as management to ensure product inventory has been rotated according to sale promotions, season changes, and overall fashion trends. The sales associate also engages in database management as associates are responsible for updating the inventory listings when products are unable to be located. Show less