Khalid Mwinyi

Customer Service Representative Team Leader at Utel Global Company Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Dar es Salaam, Tanzania, TZ

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Experience

  • Utel Global Company Limited
    • Tanzania
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Service Representative Team Leader
      • Jun 2022 - Present

      My responsibilities . Prepare and share calls hourly report . Prepare and share daily Agent performance report . To make sure in collaboration with workforce Analyst that company meet service level target (95%) . Assist call center representatives Agent on product and service. Provide feedback to Agent. Supervise floor in different shift

    • Call Center Representative
      • Jan 2021 - Present

      Handling in-bound telephone calls for both VIP and Regular Queue at the call Centre, and attending customers to fulfill their requirements as per company procedures and guidelines

  • TANZANIA AGRICULTURE RESEARCH INSTITUTE(TARI)-Mbeya
    • Mbeya, Tanzania
    • Plant tissue culture technician
      • Jul 2019 - Sep 2019

      Potatoes' seed production via tissue culture techniques Potatoes' seed production via tissue culture techniques

Education

  • University of Dar es Salaam (UDSM)
    Bachelor of Science in Botanical Science, Natural Applied science
  • Ivumwe Secondary School
    Ordinary level
  • Pandahill secondary school
    Advanced Level

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