Senior Category Manager

• Jul 2021 - Present

Category Manager

• Sep 2020 - Dec 2021

Department head ( Fresh Food )

• Mar 2017 - Jan 2020

• Ensure assortments are aligned with each store’s specific cultural, economic and social features.• Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.• Develop the price image and freshness image.• Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.• Attend customers when they need support, listen to their requirements and offer solutions.• Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards.• Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans.• Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class.• Examine merchandise to ensure correct pricing and display and that it functions as advertised.• Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.• Ensure freshness of the offered goods within the set internal quality standards and requirements as per applicable local rules and regulations

Sales Manager

• Apr 2013 - Aug 2016

Determine through detailed and specific discovery process the objectives of the client’s visit.Escort the client to a viewing desk and deliver refreshments personally or with the aid of the available boutique assistants.Assist in managing the phone volume and delegate the calls to the proper people through systematic allocation.Assist in the merchandising and overall daily maintenance of the watch and jewelry cases and under stock. Maintain proper visual standards for all watch and jewelry cases, including protective watch wrapping and jewelry polishing/steam cleaning.Achieve desired sales targetMaintain good customer relationships

Sales Associate

• Oct 2010 - Mar 2013

Responsibilities: responsible of General entries, Checking bank accounts, reconciliation for banks, petty cash, Stock taking (inventory checking).Daily sales, all shipment receiving, all return to vendor items, all transfer items overseas, damages and repair items and communicate with the Mother Company in France to decide what to do with them, prepare monthly reports about profits, losses, best sellers and slow movers, bank reconciliation, also organize the sellers work by making their target, zoning, and motivate them besides making plans/strategies to get the monthly target. My resposibilties were to make daily inventory for bags and watches, contacting my client to update them with new products by phone, emails, and SMS. Reaching my monthly target and more. having strong relationship with clients and give them the best service.