Experience

Ultimate Solutions

• Software Development
• 100 - 200 Employee

• ERP Software Technical Support Dept. Manager

  • Jan 2019 - Present

  Responsible for Set Rules and Follow up Rules execution to ensure smooth and effective client support services for Over 300 Clients • Set and follow up guidelines for work cycle processes for customer technical support work cycle. • Manage a team of Software Support technicians, act as mentor and coach to team members • Ensure customer requirements are met with consistently high quality of service • Maintain good customer relationship • Identify needs of modifications and enhancements for software products • Prepare periodical reports indicating team performance • Act as leader of process enhancement Change Project team Show less



WARDA TEXTILE

• Poland
• Textile Manufacturing
• 1 - 100 Employee

• IT Manager

  • Dec 2015 - Jan 2019

  Responsible for Adept at accommodating changes in company and projects through Information Technology Dept. • Set the planning and implementation of modifications to the supporting infrastructure. • Set action plans for troubleshooting, systems backups, archiving, and disaster recovery. • Set Actions Plans & Direct all help desk activities at the all levels. • Manages the purchasing of all software, hardware and other IT supplies at the regional level • Prepare & Supervise users training on all Software (Ready-Made Packages or tailors solutions providers by IT Dept.) Show less



El Mahmal

• Cairo

• IT Project Manager

  • May 2013 - Dec 2015

  ● Participate in management consulting engagements, defining and refining strategy; in particular focused on processes, procedures and information technology. ● Manage operational aspects of the organization including knowledge management, coordination of resources and project planning and delivery. ● Recognize opportunities to increase automation or outsourcing; plan and execute projects to deliver on savings and increased efficiencies ● Consulted on strategic objectives, project portfolio and execution for start-up management training consulting ● Consulted business in design and alignment of information technology infrastructure strategy to objectives ● Set Timed Plans for each phase of project and follow up its execution ● Generate reports about project progress ● Set and organize periodical meetings for follow up project progress Show less



SisCom

• 6 October

• Software Development Department Head

  • Oct 2009 - Apr 2013

  • Collecting Requirement and Define scope. • Assigning & following execution of project different tasks • Track and report the status of projects on various teams • Demonstrate a software plan that meets the future needs of our clients • Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development • Handle system disaster recovery. • Handle system needs for client implementation • Collecting Requirement and Define scope. • Assigning & following execution of project different tasks • Track and report the status of projects on various teams • Demonstrate a software plan that meets the future needs of our clients • Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development • Handle system disaster recovery. • Handle system needs for client implementation



COMSYS

• IT Services and IT Consulting
• 400 - 500 Employee

• Developer Team Leader

  • Sep 2007 - Sep 2009

  • Conducting, leading and coordinating software development activities throughout the project • Manage programming staff. Includes supervising, motivating, assisting, and developing and employees. • Handle database administration. Includes maintaining performance, updating, ensuring reliability and uninterrupted operation. • Research and recommend software tools to upper management. • Analyze system specifications and translate system requirements to task specifications for team members. • General technical Reporting to the direct supervisor • Responding promptly and professionally to bug reports • Share in total continuous software process improvement in development and other areas • Responsible for project development planning, processing and performing • Identify risks and make risk assessments • Provide the managerial and administrative issues relative to streamlining work aspects • Contribute to key technology design decisions • Guide technical teams through the various phases of the software development process and report progress to management and project stakeholders • Ensure delivered software programs meet the standards for security, correctness, platform readiness and performance Show less



Unionaire

• 6 October

• IT Site Manager

  • Jan 2001 - Aug 2007

  • Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure • Oversees the administration and maintenance of computer stations and software for company and provides additional support if necessary • Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. • Works with project teams to help implement Internal Systems • Oversees all help desk activities at the regional level. • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner • Builds and maintains vendor relationships and manages the purchase of hardware and software products. • Manages the purchasing of all software, hardware and other IT supplies at the regional level • Keeps team well informed of changes within the organization. • Effectively communicates relevant IT-related information to superiors. • Delivers engaging, informative, well-organized presentations. • Resolves and/or escalates issues in a timely fashion • Responds/acts on upper-management direction . • Identifies and provides standards for gathering information for use in trend analysis and reports information to company management • Conducting all software processes life cycle to provide all business areas inside organization with the most reliable system to run its business processes effectively and Efficiency Show less