Experience

EIS Middle East
• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee
• Head Of ICT Division

  • Jun 2021 - Present


MDS PACC

• Technical and Presales Department Manager For Network & Security

  • Jan 2020 - Jun 2021

  Job role:• Working closely with the sales team on proposals and pitches for business.• Attending meetings with business development managers and acting as a technical expert.• Putting together business cases for the sales teams to support their proposals.• Working closely and collaboratively with customers to devise effective solutions.• Ensuring that the company’s product can deliver on the customer’s requirements.• Working closely with customers to understand and capture requirements.• Replying to customers following requests for information and proposal requests.• Presenting proposals to customers alongside members of the sales team.• Providing ongoing support for customers post implementation.• Determine and define project scope and objectives• Predict resources needed to reach objectives and manage resources in an effective and efficient manner• Prepare budget based on scope of work and resource requirements• Develop and manage a detailed project schedule and work plan• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress• Utilize industry best practices, techniques, and standards throughout entire project execution• Measure project performance to identify areas for improvement• Managing the team by allocating the team members to the projects and support calls• Monitoring the team members and make sure that they are in the track for their projects and support• Execution of projects and technical implementation (offline in the LAB, and online in customer’s sites)• Technical Support (24/7): working with Service Desk to troubleshoot, and fix issues for key customers having SLA, and handling escalation to vendors if needed.• Health Check and Audit to discover issues in a proactive way, and to provide recommendations against best practices. Show less

• Lead Technical Consultant

  • Jan 2019 - Dec 2019

  Job role:• Working closely with the sales team on proposals and pitches for business.• Attending meetings with business development managers and acting as a technical expert.• Putting together business cases for the sales teams to support their proposals.• Working closely and collaboratively with customers to devise effective solutions.• Ensuring that the company’s product can deliver on the customer’s requirements.• Working closely with customers to understand and capture requirements.• Replying to customers following requests for information and proposal requests.• Presenting proposals to customers alongside members of the sales team.• Providing ongoing support for customers post implementation.• Determine and define project scope and objectives• Predict resources needed to reach objectives and manage resources in an effective and efficient manner• Prepare budget based on scope of work and resource requirements• Develop and manage a detailed project schedule and work plan• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress• Utilize industry best practices, techniques, and standards throughout entire project execution• Measure project performance to identify areas for improvement• Managing the team by allocating the team members to the projects and support calls• Monitoring the team members and make sure that they are in the track for their projects and support • Execution of projects and technical implementation (offline in the LAB, and online in customer’s sites)• Technical Support (24/7): working with Service Desk to troubleshoot, and fix issues for key customers having SLA, and handling escalation to vendors if needed.• Health Check and Audit to discover issues in a proactive way, and to provide recommendations against best practices. Show less

• Team Leader Network Services

  • Jul 2017 - Dec 2018



Beta Information Technology

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Network and Security Engineer

  • Jan 2014 - Jun 2017

  Job role:• Assisting Pre-Sales in design and architecting new technologies into customer’s networks• Handling Proof-of-Concepts for key and new technologies• Preparing projects planning documents (High-Level and Low-Level Design Documents, and Network Acceptance Testing Document)• Execution of projects and technical implementation (offline in the LAB, and online in customer’s sites)• Technical Support (24/7): working with Service Desk to troubleshoot, and fix issues for key customers having SLA, and handling escalation to vendors if needed.• Preparing Upgrade Plans: This includes Software Upgrade and Hardware Upgrade (Migrations to new products), with Risk Planning and Rollback in Case of failure.• Health Check and Audit to discover issues in a proactive way, and to provide recommendations against best practices.Handled Technologies, Products and Vendors:• Cisco: Routers, Switches, Wireless, and ASA Firewall• Juniper: o ScreenOS Firewalls (SSG, ISG and Netscreen)o JUNOS-Based (SRX Firewalls, EX Switches, QFX Switches, J-Routers)• Fortinet: FortiGate Next-Generation Firewalls, and FortiAnalyzer.• Palo Alto Networks Next-Generation Firewalls and Panorama Management Appliance• Aruba: Complete Wireless Solution and Clear Pass.• Avaya (Ethernet Routing Switches, VSP Platforms, and WLAN) Show less

• Network and Security Engineer

  • Dec 2010 - Dec 2013



Internship at Nablus Municipality

• IT Helpdesk

  • Mar 2008 - Jun 2008

  IT Helpdesk for PC's and printers at IT department IT Helpdesk for PC's and printers at IT department