Experience

aiBANK بنك الاستثمار العربى

• Egypt
• Banking
• 400 - 500 Employee

• Risk Management - IT Risk

  • Jan 2022 - Present

• Senior Administrator

  • Feb 2015 - May 2022



 Samsung Electronics Egypt

• Beni Suef Governorate, Egypt

• GMES and inspection admin

  • Dec 2013 - Feb 2015

   Production Operation & Global Manufacturing Execution System (G-MES) Team • Support Production Team for System issues • Innovate for Increase production CAPA • Production KPI management (On time production, OQC reject rate, IBI reject rate, Prod. Qty / person) • Monitor, troubleshoot, administer and tune Global Manufacturing Execution System. • System customization. • Designing System GUI (According to Manufacturing process). • Implementation & Installation For System Devices (PCs, Networking, Connections, Printers (Labels Printers).  Acquired Experiences • Manufacturing & Production Processes. • Manufacturing KPIs’. • Instrumentation Engineering (Systems. Devices). • IT Technical (Installing & Configurations for Industrial Computerize Systems).  Inspection • Make inspection file for each model. • Test all function on the set. Show less



Xceed

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Aug 2011 - Nov 2013

  Technical Support Technical Support



Alkan Construction & Communication Networks

• Telecommunications
• 1 - 100 Employee

• Computer Support

  • Sep 2009 - Dec 2009

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. • Oversee the daily performance of computer systems. • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. • Confer with staff, users, and management to establish requirements for new systems or modifications Show less



 Mobinil

• Egypt

• Customer Service IT Department

  • Jul 2008 - Oct 2008

  • Handle incoming calls or inquiries from prospective customers or clients • Assist customers effectively by solving customer disputes • Provide customer additional information or explains services • Discuss products offered and ensures customer satisfaction • Tactfully handle confrontational or stressful interactions with the public • Completes supporting paperwork and data entry as required • Accurately capture customer information • Create and maintain service reports • Handle incoming calls or inquiries from prospective customers or clients • Assist customers effectively by solving customer disputes • Provide customer additional information or explains services • Discuss products offered and ensures customer satisfaction • Tactfully handle confrontational or stressful interactions with the public • Completes supporting paperwork and data entry as required • Accurately capture customer information • Create and maintain service reports