Experience

EGROBOTS

• Egypt
• Farming
• 1 - 100 Employee

• Creative Copywriter

  • Aug 2017 - Present

  Create high-engagement content that reflects the brand’s objectives and sustains readers’ curiosity. Collaborate with the creative team in brainstorming, delivering new ideas, new trends and concepts on social media channels. Understand client’s requirements from Account managers. Generate campaign concepts and ideas, including the execution of the writing and the visual direction, as per the brief. Rewrite copy to make it easier for readers to understand. Correct any errors in grammar, spelling, punctuation, context, and meaning. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• International account advisor

  • Jan 2015 - Jan 2017

  o Own and manage the client relationship: resolving calls efficiently and effectively. o Ensure service level agreements are met and maintained. o Work as part of a team to ensure offering world-class Customer Service at all times. o Be proactive in regards to the improvement of processes and procedures. o Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. o advancement to ensure the outstanding delivery of customer service. o Meeting service level in handling all transactions measured through productivity reports. o Accuracy in handling all assigned tasks. o Attendance and punctuality. o Maintain professional work relationships with colleagues, supervisor and manager. Show less



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2014 - Jan 2015

  o Responding to Customer’s enquiries through the phone o Greet customers warmly and ascertain problem or reason for calling. o Cancel or upgrade accounts o Attempt to persuade customer to reconsider cancellation. o Inform customer of deals and promotions. o Sell products and services. o Utilize computer technology to handle high call volumes. o Responding to Customer’s enquiries through the phone o Greet customers warmly and ascertain problem or reason for calling. o Cancel or upgrade accounts o Attempt to persuade customer to reconsider cancellation. o Inform customer of deals and promotions. o Sell products and services. o Utilize computer technology to handle high call volumes.



ALSAYER Holding

• Kuwait
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Call Center Audit Officer

  • Jan 2013 - Jan 2014

  1. Conduct call audit and workflow audit on daily basis, highlight system gaps and report to Supervisor Training and Audit for further action. 2. Communicate audit findings to concerned call centre agents and Team Leaders. 3. Document audit processes. 4. Maintain Audit Progress Report of call centre staff. 5. Coordinate with Team Leaders to ensure updating of performance files of call centre agents. 6. Supervise maintenance of Audit Dashboard by the Audit Executive. 7. Coordinate with staff to prepare monthly reward and recognition program Show less