Experience

Al-Jazeera Factory For Paints Co.

• 1 - 100 Employee

• Network Administrator

  • Jan 2016 - Present



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Technical Support Engineer

  • Apr 2010 - Jan 2016

  Provide helpdesk, remote assistance or onsite computer support to offices and agencies throughout Western Washington. Respond to PC hardware, software, printer, VPN, LAN, mobile device, Wi-Fi, and secure wireless problems. Install and/or repair computers and components, peripherals and software; configure systems for optimal performance; create and manage new users, groups and e-mail accounts, grant access to resources as part of the IT team. Program sites may be part of CCSWW network, have a small LAN or have free-standing computers and/or printers. Maintain schedule of repairs, installations, etc... Prioritize issues following established procedure for determining priorities and respond to "emergency" computer problems at different remote sites, as needed. Participate, as requested by the CCSWW IT Director, in design and implementation of computer system and end-user support infrastructure for agency/system offices throughout Western Washington. Troubleshoot server-related issues involving services, network connections, or corrupted data. Under the guidance of the Associate IT Director or the Network Engineer, troubleshoot server-related issues involving services, network connections or shared data access under supervision of a team leader or a System Administrator. Consult and coordinate day-to-day tasks with the Associate IT Director or the Network Engineer, as necessary. Maintain records and logs as required for documenting all requests for assistance and worked performed or resolutions. Provide other computer support at program sites as needs arise and time permits. Attend staff meetings, as requested by supervisor, to assist with interaction between departments and IT. Learn and assist users in following computer-related HIPAA guidelines. Provide excellent customer services to diverse audience via phone, in-person and email. Show less