Khaled Bahnaci
Technical Support Helpdesk at Fujitsu Middle East- Claim this Profile
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English Professional working proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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CCNA
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CCNP
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ITIL
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MCSE
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Experience
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MDX Solutions Middle East
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Helpdesk
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May 2017 - Present
- Work on Help Desk tickets that come in via phone or email - Server-side support– working with Windows Server, VMware - Desktop support – working with Windows XP, Vista and Windows 7, Windows 10 - Monitor and manage system alerts and notifications, and respond accordingly through service tickets - Support technical issues involving Microsoft’s core business applications and operating systems - Escalate unresolved issues to the 3rd Level support. - Installation and configuration of workstations - Advance technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Install and configuration of a variety of Line of Business Applications - Proactively monitor storage, servers performance, capacity and hardware healthy - Prepare active and resolved incidents - Update Help Desk Knowledge Base - Troubleshooting with Customers for Laptops, Desktop & Servers related queries. - Following up with Customers phone and email. - Following up with Engineers to have the work completed on time. - Making reports based on the client’s requirements. - Maintaining the Customer’s queries data sheet. - Process Analyst. Show less
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Hard Precast Building Systems (HPBS)
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United Arab Emirates
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Construction
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100 - 200 Employee
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IT Administrator
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May 2015 - May 2017
Responsibilities: • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk. • Update network applications as required. • Maintain daily tape backup and off-site tape storage. • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. • Conduct technology training for new users. • Provide support to the Technology team. • Conduct briefings and demonstrations for users to enhance system productivity. • Assist in the development of training coursework and materials. • Maintain and expand knowledge base in area of expertise. • Attend courses to develop and keep skills and knowledge current. • Comply with continuing education requirements. • Increase efficiencies, technical ability and interpersonal skills. • Perform routine server monitoring and performance benchmarking • Monitor and remove virus, spyware, and other non-authorized software • Complete special projects as requested Show less
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Tiger Properties
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United Arab Emirates
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Real Estate
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1 - 100 Employee
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Desktop Support
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Apr 2013 - May 2015
• Assisted in installing and maintaining complex network systems. • Provide research work for implementing networks. • Installed cables, routers and gateways. • Assisted in troubleshooting components of networks. • Helped in testing singular systems for network support. • Assisted in installing and maintaining complex network systems. • Provide research work for implementing networks. • Installed cables, routers and gateways. • Assisted in troubleshooting components of networks. • Helped in testing singular systems for network support.
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Education
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2005 - 2009
High Institute For Hotels, Tourism & Computer - HITHC
Bachelor’s Degree, Administrative Information Systems
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