Experience

Aster Opticals

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Sales

  • Jan 2023 - Present

  Retail Retail



Lecmo

• United Arab Emirates
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Talent developer

  • Apr 2022 - Jan 2023



Safeir Optics

• Egypt
• Retail
• 1 - 100 Employee

• Store Manager

  • Jan 2020 - Jan 2022

  1- Applied performance data to evaluate and improve operations, target current business conditionsand forecast needs.2- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.3- Coached sales associates in product specifications, sales incentives and selling techniques,significantly increasing customer satisfaction ratings.4- Analyzed and interpreted store trends to facilitate planning.5- Scheduled and led weekly store meetings for all employees to discuss sales promotions and newinventory while providing platform for all to voice concerns.6- Devised processes to boost long-term business success and increase profit levels.7- Rotated merchandise and displays to feature new products and promotions.8- Protected store from loss or theft by setting and enforcing clear security policies.9- Completed point of sale opening and closing procedures.10- Set effective store schedules based on forecasted customer levels, individual employee knowledgeand service requirements.11- Rotated stock to achieve optimum appeal and minimize shrinkage.12- Follow up after sales customer service.13- Review and control the financial process with the store teller and cashier. Show less

• Assistant Store Manager

  • Jan 2019 - Dec 2019

  1. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.2. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.3. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.4. Analyzed and interpreted store trends to facilitate planning.5. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.6. Devised processes to boost long-term business success and increase profit levels.7. Rotated merchandise and displays to feature new products and promotions.8. Completed point of sale opening and closing procedures. Show less

• Optician Sales Representative and customer service

  • Jan 2018 - Dec 2018

  1- Met with existing customers and prospects to discuss business needs and recommend optimalsolutions.2- Created professional sales presentations and seminars to effectively demonstrate product featuresand competitive advantages.3- Developed and delivered engaging sales presentations to convey product benefits.4- Assisted in product placement and visual merchandising, maintaining attractive and invitingappearance.5- Determined problem areas and resolved issues related to profitability and business objectiveachievement.6- Organized sales paperwork, presented proposals and finalized contracts.7- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.8- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.9- Implemented brand marketing and sales campaigns.10- Increased sales by offering advice on purchases and promoting additional products.11- responsible for the sales process from introducing the product till the teller and cashier steps. Show less



ELITE BOOKSTORE

• Alexandria, Egypt

• SALES AND CUSTOMER SERVICE REPRESENTATIVE

  • Jan 2017 - Dec 2017

  1. Receive new book orders, reorganize book displays and perform administrative tasks like checking email and responding to phone messages. 2. Assists customers in selecting books; greets customers; takes customer orders for specialty items. 3. Operates cash register, makes change and processes charges on Visa or MasterCard; maintains accountability for accuracy of cash and charge transactions. 4. Creates store displays and promotions. 5. Processes refunds for returned items. 1. Receive new book orders, reorganize book displays and perform administrative tasks like checking email and responding to phone messages. 2. Assists customers in selecting books; greets customers; takes customer orders for specialty items. 3. Operates cash register, makes change and processes charges on Visa or MasterCard; maintains accountability for accuracy of cash and charge transactions. 4. Creates store displays and promotions. 5. Processes refunds for returned items.



OR CLOTHING

• Alexandria, Egypt

• Sales Executive

  • Jan 2016 - Dec 2016

  1. Greet customers 2. Try to figure out what a customer wants or needs by talking to or observing him or her. 3. Ensure that customers are acknowledged and receive a quality service. 4. Answer queries from shoppers about products, services, and store policies. 5. Guide and give advice to customers on product selection. 6. Maintain responsibility for one or several sections of the store. 7. Ensure good housekeeping is maintained throughout all areas in the store at all times. 8. Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently. 9. Continually develop stock knowledge and promotions throughout the store. 10. Complete other tasks as necessary to support the overall store. 11. Available for Cashiers if they request help. 12. Keep effective communication with the Management Team at all times. 13. Comply with the Company Health & Safety Policy at all times. Show less



Mabaret Al Asafra Hospitals

• Egypt
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Agent

  • Jan 2015 - Dec 2015

  1. Answer incoming calls from patients. 2. Assist customers with requests for information, complaints, making appointments, and resolving issues 3. Collect copays and deductible payments. 4. Maintain and update customer and referral information. 5. Ensure patient forms contain all necessary billing information. 1. Answer incoming calls from patients. 2. Assist customers with requests for information, complaints, making appointments, and resolving issues 3. Collect copays and deductible payments. 4. Maintain and update customer and referral information. 5. Ensure patient forms contain all necessary billing information.