Managing Director

• Mar 2023 - Present

International Business Development Manager

• Jun 2020 - Mar 2023

- Planning and overseeing new marketing initiatives. - Researching organizations and individuals to find new opportunities. - Increasing the value of current customers while attracting new ones. - Finding and developing new markets and improving sales. - Attending conferences, meetings, and industry events. - Developing quotes and proposals for clients. - Developing goals for the development team and business growth and ensuring they are met. - Planning and overseeing new marketing initiatives. - Researching organizations and individuals to find new opportunities. - Increasing the value of current customers while attracting new ones. - Finding and developing new markets and improving sales. - Attending conferences, meetings, and industry events. - Developing quotes and proposals for clients. - Developing goals for the development team and business growth and ensuring they are met.

Voice & SMS Operation Manager

• Feb 2020 - May 2020

- Delegate Tasks and Set Deadlines. - Build sales plan with team to have good strategy for the future. -Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence. - Responsible for handling and following all cases related to accounts and solve it. - Assist Managers in Sales Strategy Development. - Recruit, Train, and Coach the Sales Team. - Responsible for handling and following all cases related to accounts and solve it. - Following credits and debits within billing cycle with all partners. - Managing business through Mediacore switch. - Carry more carriers to Maple and increase the business with all current partners. - Attend exhibitions to enhance the business with existing accounts and bring more value accounts. - Build sales plan with team to have good strategy for the future. - Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. -Implements national sales programs by developing field sales action plans. -Completes national sales operational requirements. -Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Sales Team Leader - Egypt

• Jan 2020 - Feb 2020

- Assist Managers in Sales Strategy Development.- Recruit, Train, and Coach the Sales Team.- Delegate Tasks and Set Deadlines.- Set Sales Targets and Motivate Sales Team.- Responsible for handling and following all cases related to accounts and solve it.- Following credits and debits within billing cycle with all partners.- Managing business through Mediacore switch.- Carry more carriers to Maple and increase the business with all current partners.- Attend exhibitions to enhance the business with existing accounts and bring more value accounts.- Build sales plan with team to have good strategy for the future.- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.-Implements national sales programs by developing field sales action plans.-Completes national sales operational requirements.

Carrier Relationships Manager

• Nov 2017 - Jan 2020

- Responsible for handling and following all cases related to accounts and solve it.- Following credits and debits within billing cycle with all partners.- Managing business through Mediacore switch.- Carry more carriers to Maple and increase the business with all current partners.- Attend exhibitions to enhance the business with existing accounts and bring more value accounts.- Build sales plan with team to have good stratigy for the future.- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.-Implements national sales programs by developing field sales action plans.-Completes national sales operational requirements.

Senior Account Executive

• Oct 2016 - Nov 2017

- Monitor the wholesale VOIP Services performance and statistics - Testing new carriers and Provisioning - Troubleshooting problems and interact with carriers to resolve issues. - Ensuring we are meeting out support targets. - Working with Clients to ensure Smartel is meeting or Exceeding their Expectations - Ensuring clients are happy with our service. - Communicating with other departments to ensure Client satisfaction. - Assisting the sales teams. - Monitor the wholesale VOIP Services performance and statistics - Testing new carriers and Provisioning - Troubleshooting problems and interact with carriers to resolve issues. - Ensuring we are meeting out support targets. - Working with Clients to ensure Smartel is meeting or Exceeding their Expectations - Ensuring clients are happy with our service. - Communicating with other departments to ensure Client satisfaction. - Assisting the sales teams.

Senior Account Manager

• Nov 2014 - Oct 2016

- Monitor the wholesale Voip Services performance and statistics - Testing new carriers and Provisioning - Troubleshooting Voip problems and interact with carriers to resolve issues. - Ensuring we are meeting out support targets. - Working with Clients to ensure AMC-Tel is meeting or Exceeding their Expectations - Ensuring clients are happy with our service. - Communicating with other departments to ensure Client satisfaction. - Assisting the sales teams. - Deliver proposals to new potential clients an probably many other things as they come up. - Managing Trunk Groups of new Customers - Setting up interconnections - Blocking and Unblocking regions - Managing the Sonus Switches and the linxa. - uploading customer's and vendor's rates - Modifying Area Codes - Design, and develop the sales product. - Perform the necessary market research. - Design the product. - Set the Minimum sales rate. - Sell the product to the other members of the sales team - Work with routing to create the product - Set the acceptable quality parameters for the products. (Inform the NOC and the Sales Team). - Sell the products to the Account Managers by maintaining a weekly Push list - Follow up on the product growth in volume and margins. - Constantly work with the Account Managers providing them with information in order to improve the quality and cost conditions. - Follow up on a daily basis on the quality of the products and make necessary and appropriate adjustments the route. (with the help of the NOC).

Account Manager

• Apr 2013 - Oct 2014

Janacom is a British company and one of the UK's largest Carriers of international voice traffic. Our comprehensive product portfolio, proven IP-based infrastructure, and advanced back-office systems help Fixed Carriers, Mobile Operators, Prepaid Calling Providers and Voice over Broadband Providers deliver the international voice service and quality their customers expect. www.janacom.com Janacom is a British company and one of the UK's largest Carriers of international voice traffic. Our comprehensive product portfolio, proven IP-based infrastructure, and advanced back-office systems help Fixed Carriers, Mobile Operators, Prepaid Calling Providers and Voice over Broadband Providers deliver the international voice service and quality their customers expect. www.janacom.com