Senior cloud engineer

• Sep 2022 - Present

Cloud Engineer

• Sep 2020 - Present

• Handling daily cloud infrastructure tasks and issues• Enhancement and Development of automation pipelines Key skills:Linux, CI/CD, Python, Bash script, AWS, Devops, Jenkins, Nagios, Statuscake, Xml, Json, Elasticsearch, Kibana, REST API, Kubernetes, Terraform, SQL, Ruby, Grafana

Senior Support Engineer

• Apr 2019 - Sep 2020

Support Engineer

• Aug 2016 - Mar 2019

Attraqt (www.attraqt.com) offers powerful on-site search, navigation, personalisation and merchandising, tailored to the specific needs of leading retailers. With unmatched expertise and a passion for retail, Fredhopper helps retailers take control and focus on the customer experience. And the software is fully scalable when retailers are ready to grow.Fredhopper is the only tool that allows retailers to blend automated, commercially driven business rules with strategic control over every element of Search & Merchandising. It enables a fully personalised customer journey, from search results to recommendations to product placements. All in an easy-to-use interface aimed at marketing professionals.Some of my Key role as Support Engineer:• Handling daily customers technical platform issues, this includeinvestigation, analyze, apply fix for the issues• Working with other teams (development, Data engineers, cloudoperation) in case of further investigation is required• Analyze and manipulate server logs, create/modify/apply Linux bashscripts to extract the required data and information from the logs• Creating service reports using eazybi jira• Analyze and investigate ELK Kibana logsKey skills:Linux, Ubuntu, Bash script, Python, e-commerce, SaaS, AWS, HTTPS, XML, JSON,REST API, JIRA , Nagios , JavaScript, Eazybi reporting , Show less

IT Technical Support Supervisor

• Jan 2012 - Jul 2016

•Manage, Handle IT daily operation - north Africa region•Project management , Working in projects from service creation until service operations•Perform daily check on all IT systems and follow up on support incidents•Planning and Implementing antivirus client server architecture to comply with security policy.•Weekly and monthly Reporting of daily IT operation and KPI of Retail operation engineers to Regional IT manager.•I’m responsible for lead planning, setup, configuration, handling, Reporting and troubleshooting all retail division based application and servers working over Linux platform across our region.•Responsible for leading daily operation of Active directory, Microsoft Exchange mail server, LDAP, Bite defender management server.•Currently we are in process of applying PCI-DSS certificate points In company IT services, Key skills: ITIL, Project management, Linux, RHCSA,RHSE, MYSQL Database , bash script , VMware , SAN storage , c++, Information security, Planning, IT service operation, Incident management, knowledge management Show less

IT Technical Support Engineer

• May 2007 - Dec 2011

• Installing & Administration of Red Hat Linux servers • Script writing Python, Bash , Perl• Installing Linux Backup & replication server• LDAP and 389 directory server configuration• Securing Linux server / company Network ( Applying PCI-DSS certificate )• Installing & administration of MySQL DB • configuration of local repository server / central antivirus server for Linux OS clients• Configuration and administration of OCS automatic deployment server • Good knowledge and experience with VMware administration• Good knowledge in handling and administration of SAN storage and backup tools • Installing & maintenance for Novell server • Preparing documentation for IT systems.• Preparing technical reports on IT systems health and maintenance reports.• Knowledge in Setup & Handling troubleshooting for our network ( VPNs , VLANS, routing, Access list , Firewalls, TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP) Show less

Software Engineer ( Part Time )

• Aug 2003 - Apr 2007

- Developing , Technical Support and maintenance for new and ready made SW -Develop complete solutions including software and hardware that interact with Barcode devices (Time & attendance devices, barcode printer, …) - Developed programs for Hand Held devices using Embedded Visual Basic for Windows CE OS. Key Skills: C , C++ , C# , Object oriented , Project management - Developing , Technical Support and maintenance for new and ready made SW -Develop complete solutions including software and hardware that interact with Barcode devices (Time & attendance devices, barcode printer, …) - Developed programs for Hand Held devices using Embedded Visual Basic for Windows CE OS. Key Skills: C , C++ , C# , Object oriented , Project management

Software Engineer ( part time )

• Aug 2006 - Mar 2007

Develop SNMP proxy agent for management of Mod bus devices C , C++ , C# , Object oriented , Project management Develop SNMP proxy agent for management of Mod bus devices C , C++ , C# , Object oriented , Project management

Teaching Assistant

• Feb 2003 - Mar 2007

Teaching assistant for computer science course ( C++ , Network fundamentals , Operating system ) Teaching assistant for computer science course ( C++ , Network fundamentals , Operating system )